Partner Operations Manager

What we do
Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have "stopped out" and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 22,500 students, assisted over 8,000 to graduate, and recaptured over $85 million in tuition for our university partners. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.
The role
ReUp is looking for a Partner Operations Manager who is committed to supporting the smooth operations of our portfolio of partnerships, which span various stages of their life cycle.
In this role, you will coordinate with internal teams, including Partner Success, Sales, Learner Services, Marketing, and Data. Your responsibilities will include efficiently gathering essential partnership details such as scope, timelines, and data capabilities and limitations through partner engagement, and effectively conveying these details to internal stakeholders. You must be highly organized, detail-oriented, and adept in project management, as you will lead our partner onboarding process. As one of the first points of contact for new partners, an ideal candidate is highly collaborative and a proactive problem solver. You will also help identify opportunities to leverage partner data to enhance our operations and drive partner success.
What you'll do

• Project manage new partner implementation, coordinating with key points of contact at our partner institutions to meet major milestones and ensure a smooth, positive onboarding experience that establishes a strong foundation for partnership with ReUp
• Uncover stakeholder needs and anticipate challenges throughout implementation and beyond
• Manage processing student lists from our partners; notably, you play a critical role in mapping, processing, validating, and ensuring the quality of partner files so that we can effectively interpret and digest the data
• Assist the ReUp Data Team and key contacts at our partners if issues arise
• Post-implementation, serve as a continued resource for any future operational and technical needs or changes, supporting the broader Partner Success team
• Collect, review, and reconcile enrollment reports
• Maintain complete and accurate documentation about the partner, our partnerships, and processes, e.g., student attributes, academic programs, enrollment and other key dates, reporting elements, data capability, etc.
• Represent the priorities of the Partner Success Team to our Data Team
• Help us maximize the impact of data stored in Salesforce and other ReUp systems with reporting that informs our strategic account plan

Qualifications
Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor's degree
• 2+ years successful experience in a client-facing or account support role, including experience leading robust projects from start to finish
• Experience analyzing, validating, and aggregating data from multiple sources
• Experience mapping data and/or familiarity with student and higher ed data
• Experience in Salesforce or another CRM
• Experience in project management or coordination
• Strong skills in Google Workspace and Excel, including formulas
• Strong attention to detail, especially around data quality contexts is a must
• Strong interpersonal, written, and verbal communication with stakeholders at all levels or management
• Higher ed experience a big plus
• You care about ReUp's mission and are committed to helping us open new opportunities to students

What does success look like

• You welcome new clients and eagerly collaborate with them during implementation and ongoing throughout the partnership
• You develop relationships with business partners easily and create trust with key contacts to ensure a smooth workflow
• You are curious by nature and always ask why and how we can make it better
• You are proactive, helping us get ahead of potential issues and solving problems before they become insurmountable
• You are are excellent at project management in a fast past atmosphere
• You love helping a team thrive by eliminating roadblocks and issues. You're willing to troubleshoot scenarios with limited information to achieve maximum results
• You enjoy working in environments where you are challenged to learn new skills and take on tasks, you are flexible and are able to shift gears comfortably
• You are a champion for the company's mission

What we offer

• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • FSA or HSA available
• Company paid short term disability, long term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed
• We provide your choice of a Mac or PC laptop

Location
ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CO, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NH, OH, OR, PA, SC, TN, TX, VA, WA, and WI.
Company Culture
TEAMWORK * RESULTS * CONSTANT LEARNING * AGENCY * DIVERSITY, EQUITY & INCLUSION * JOY
ReUp employees share a passion for improving outcomes for stopout students. We support students to get Results as they embark on finishing what they started. We believe in the power of human potential and that supporting an individual's Agency acts as a catalyst for positive change and resiliency. We support Diversity, Equity & Inclusion, for both the students we work with and in our hiring practices. We value Teamwork and strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We tackle hard problems with curiosity and take action towards continuous improvement and Constant Learning. Approaching our work with open hearts, open minds, and seeking collective success creates Joy. If that sounds like your dream work environment, we look forward to hearing from you.
ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
The pay range for this role is:
68,000 - 72,000 USD per year ( Remote - United States )