Top Customer Support Jobs in Tampa Bay, FL

Provides post-go-live client support for SitusAMC software, triages and routes production issues, tracks resolutions, and supports UAT, QA, regression, configuration, workflow, integration, and release testing. Delivers client and internal training, validates defects, assists with implementation and production readiness, and develops expertise in software functionality and client workflows. The role requires mortgage or capital markets industry experience, client-facing software support experience, strong communication, organization, analytical judgment, and proficiency with Microsoft Office.

Lead Level 3 VUE PACS support experts, resolve complex customer escalations, conduct advanced troubleshooting and root cause analysis, and improve support quality and reliability. Partner with R&D, Service, Sales, and customers to resolve issues. Coach and develop the support team, improve resolution times, reduce unnecessary escalations, strengthen documentation and knowledge sharing, and apply AI tools to diagnostics and product reliability.

Provides frontline technical and data-product support to campaigns, state parties, and partner committees through Zendesk and an on-call rotation. The role trains users on complex tools and datasets, maintains product documentation, troubleshoots technical issues, gathers user feedback, and partners with Product, Data, and Engineering teams to improve usability and automate recurring problems.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

Serve as the primary escalation for complex brand support issues, resolve tickets end-to-end, identify root causes and recommend fixes, improve knowledge bases and onboarding docs, enhance AI support coverage, and partner with Product, Engineering, and Trust & Safety to surface and resolve systemic issues.

Provide professional client communication and support across Norgress brands: respond to inquiries, assist onboarding, route specialized issues, keep records, and help deliver a positive client experience in a remote, project-based environment.

Manage industry member communications, registration, and customer support for the Sundance Film Festival Industry Office. Maintain email lists, registration databases, and member resources; coordinate applications, troubleshoot registration issues, support onsite festival operations, and produce post‑Festival materials and wrap report.

Lead Travel Consultant handles complex domestic and international corporate travel bookings using Sabre GDS, advises clients on cost-effective itineraries and policy compliance, manages disruptions and emergencies, mentors team members, supports escalations and workflow, and contributes to training and process improvements while maintaining service-level agreements and data integrity.