Top Customer Support Jobs in Tampa Bay, FL

Provide end-to-end customer support via phone and digital channels, resolve complex policy, billing, and coverage inquiries, use AI-guided tools to document and summarize interactions, escalate issues when needed, maintain compliant records, and participate in ongoing training and process improvement.

Provide high-quality, bilingual (Spanish) customer service from home: resolve escalations, investigate customer concerns, coach other associates, identify trends, and ensure compliance while meeting service standards.

Supervise and coach retention agents to retain and upsell residential video, internet, and phone customers. Monitor calls, enforce business rules, analyze performance data, recommend improvements, manage metrics and order processing, and train agents on competitors and retention techniques to improve save rates.

Lead and coach a team of Customer Support Advocates handling high-volume inbound inquiries across channels. Own team metrics, onboarding, performance management, process improvements, and cross-functional collaboration to improve customer outcomes and experience.

Handle client requests via phone and email for enrollment, eligibility, claims review, reporting, and general inquiries. Coordinate internal handoffs, use internal systems to manage requests, support special projects, and perform related duties.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.