Top Customer Support Jobs in Tampa Bay, FL

The Supervisor of Service Delivery oversees daily operations and staff involved in providing service and support to customers, ensuring satisfaction and compliance with regulations. They coordinate projects, provide training, and manage client relations.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Manage claims of moderate complexity, ensuring excellent customer experience and achieving resolutions through investigation, negotiation, and collaboration with stakeholders.

Assist the Escrow team with administrative tasks, customer support, and processing escrow transactions while ensuring excellent customer experiences.

Lead and develop teams in a call center environment at GEICO, ensuring exceptional service and performance metrics are met. Responsibilities include mentoring staff, managing complex claims, and collaborating on process improvements.

As an Arborist Assistant, support sales and operations by making calls, creating proposals, maintaining calendars, and providing customer service.

The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.

The Director of Payee Services will lead contact center operations, optimize performance across channels, enhance service delivery, and manage teams and vendors to improve customer satisfaction and efficiency.