Top Customer Support Jobs in Tampa Bay, FL

Support branch operations and customer experience by processing teller transactions, resolving operational issues, scheduling, escalating complaints, and promoting digital solutions while adhering to risk, compliance, and policy guidelines.

Provide end-to-end customer support via phone and digital channels, resolve complex policy, billing, and coverage inquiries, use AI-guided tools to document and summarize interactions, escalate issues when needed, maintain compliant records, and participate in ongoing training and process improvement.

Handle client requests via phone and email for enrollment, eligibility, claims review, reporting, and general inquiries. Coordinate internal handoffs, use internal systems to manage requests, support special projects, and perform related duties.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Provide inbound/outbound email and phone support via Zendesk, resolve guest and merchant issues, meet ticket and QA targets, escalate complex issues, communicate technical problems to development, and suggest process improvements.

Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.