Top Customer Support Jobs in Tampa Bay, FL

Manage client relationships and provide front-line customer support: audit claim payment requests, monitor support pipeline, process cancellations/voids/reinstatements, document transactions, resolve calls on first contact, route correspondence, and support internal projects and QA of processes.

Provide administrative and customer-service support for commercial escrow closings: prepare documents, gather invoices, assist with transactional accounting, work with escrow and underwriters, follow policies (including wire-fraud training), and perform related duties to ensure accurate, timely closings.

Supervise a call-center style investment operations team delivering client service, training and staffing oversight, trade execution and transaction processing, account management for varied account types, escalation resolution, process documentation, and coordination with home office departments to mitigate risk and report team performance.

Erste Ansprechpartner*in für Kund*innen und Partner in der Schweiz. Bearbeitung und Prüfung von Schadenunterlagen und Kostenvoranschlägen, Koordination von Pannenhilfe national/international, Rechnungskontrolle und Abstimmung offener Schadenzahlungen mit Versicherungen. Interne Anlaufstelle für Fragen zur Schadenabwicklung.

Provide technical customer support across iOS, Android, and web platforms. Troubleshoot issues, reproduce and document bugs, identify trends, escalate urgent problems, and communicate customer feedback and feature requests to Product and Engineering. Manage a high ticket volume with empathy, explain technical concepts clearly, and collaborate with Product, Engineering, Marketing, Analytics, and Trail Data Operations. Experience with support tools, AI support bots, public support content, languages, or mapping applications is beneficial.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and dispatches, routes complex concerns, and meets queue, service-level, quality, and schedule requirements. Works collaboratively with experienced team members while learning company procedures and technology capabilities.

Advise students on financial aid programs, Title IV eligibility, documentation, awards, payment options, and borrowing. Evaluate submitted documents, calculate tuition and aid amounts, communicate requirements, review eligibility changes, and ensure compliance with government, state, military, VA, and institutional policies while meeting service metrics.

Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.