Top Customer Support Jobs in Tampa Bay, FL

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Guide students through financial aid processes by explaining funding options, evaluating documentation, calculating tuition and aid awards, identifying eligibility requirements, and reviewing changes throughout enrollment. Communicate through phone, email, and messaging platforms while ensuring compliance with Title IV, state, military, VA, and institutional policies. Provide responsive service and meet performance metrics.

Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide frontline email, phone, and chat support to marina operators and boaters. Diagnose software and accounting issues, troubleshoot QuickBooks and Xero integrations, document escalations, maintain product knowledge, identify recurring problems, support payment workflows, surface product and growth insights, and improve internal documentation and processes.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, analyzing applicant data, and assisting candidates and members. Processes certificate orders and verification requests, performs quality assurance and audits, identifies anomalies, escalates suspected misconduct, collaborates with internal teams, and maintains program documentation and procedures.

Provides post-go-live client support for SitusAMC software, triages and routes production issues, tracks resolutions, and supports UAT, QA, regression, configuration, workflow, integration, and release testing. Delivers client and internal training, validates defects, assists with implementation and production readiness, and develops expertise in software functionality and client workflows. The role requires mortgage or capital markets industry experience, client-facing software support experience, strong communication, organization, analytical judgment, and proficiency with Microsoft Office.

Lead Level 3 VUE PACS support experts, resolve complex customer escalations, conduct advanced troubleshooting and root cause analysis, and improve support quality and reliability. Partner with R&D, Service, Sales, and customers to resolve issues. Coach and develop the support team, improve resolution times, reduce unnecessary escalations, strengthen documentation and knowledge sharing, and apply AI tools to diagnostics and product reliability.