Top Customer Support Jobs in Tampa Bay, FL

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

Serve as the primary escalation for complex brand support issues, resolve tickets end-to-end, identify root causes and recommend fixes, improve knowledge bases and onboarding docs, enhance AI support coverage, and partner with Product, Engineering, and Trust & Safety to surface and resolve systemic issues.

Manage industry member communications, registration, and customer support for the Sundance Film Festival Industry Office. Maintain email lists, registration databases, and member resources; coordinate applications, troubleshoot registration issues, support onsite festival operations, and produce post‑Festival materials and wrap report.

Lead Travel Consultant handles complex domestic and international corporate travel bookings using Sabre GDS, advises clients on cost-effective itineraries and policy compliance, manages disruptions and emergencies, mentors team members, supports escalations and workflow, and contributes to training and process improvements while maintaining service-level agreements and data integrity.

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide Tier I, client-facing support for healthcare customers via email, chat, text, and phone during scheduled hours. Triage and escalate tickets, coordinate internal follow-ups, contribute process-improvement ideas, and serve as a trusted resource for clinicians and system administrators. Entry-level role with growth potential.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Provides advanced technical support for complex SaaS healthcare applications. Responsibilities include troubleshooting logs, browser tools, APIs, and data; leading customer meetings and root-cause analysis; coordinating with engineering, QA, and product teams; managing escalations and KPIs; mentoring junior specialists; and improving support processes, workflows, macros, and knowledge-base content.