Top Customer Support Jobs in Tampa Bay, FL

Provides Level 1 customer support for CAKE product users through phone, email, SMS, and chat. Responsibilities include documenting and resolving inquiries, troubleshooting product issues, guiding customers, defining support procedures, and maintaining customer satisfaction. The role requires strong communication, problem-solving, conflict-resolution, documentation, and collaboration skills. Preferred experience includes customer service, restaurant or hospitality operations, POS systems, and networking or technical troubleshooting.

Leads Training and Technical Support teams, overseeing hiring, coaching, performance management, customer service quality, technical training, KPI management, process improvement, documentation, budgeting, and cross-functional initiatives. Develops high-performing teams, improves operational efficiency, investigates root causes, implements corrective actions, and drives customer satisfaction. Requires up to 20% travel to customer sites, facilities, conferences, and training events.

Coordinates customer service and order-processing activities, resolves order and rules-engine issues, updates pricing and customer data, monitors dashboards, documents resolutions, escalates problems, and supports replenishment processes. Requires strong communication, organization, problem-solving, data-entry, and order-management skills, along with proficiency in Microsoft Office.

Handles customer order issues, updates pricing and customer information, monitors dashboards and alerts, investigates rules engine problems, documents resolutions, escalates unresolved issues, and supports replenishment processes. The role requires strong communication, organization, problem-solving, data-entry, and order-management skills while maintaining relationships with customers and internal teams.

Provides bilingual Spanish-English customer support for trailer parts, including parts identification, technical guidance, quotes, order processing, order follow-up, returns, warranties, and issue resolution. Maintains customer records, supports OEM and distributor accounts, and identifies upselling opportunities. Requires onsite work at the Plant City branch, strong mechanical aptitude, familiarity with trailer components, and proficiency with ERP, CRM, and Microsoft Office systems.

Provides technical and customer support for securities trading activities, including investigating trade issues, correcting transactions, reconciling orders, resolving comparison problems, supporting portfolio allocations, and coordinating block orders. The role works with internal and external customers in a high-volume environment, ensures trades comply with company procedures, and maintains accurate trade data in required systems.

Provides bilingual Spanish-English customer support to policyholders, agents, and other customers. Handles policy questions, payments, commissions, refunds, audits, documentation, accounts payable, receivables, journal-entry preparation, and reconciliations. Also documents workflows, analyzes process improvements, tracks changes, and maintains records while delivering accurate solutions and managing multiple tasks.

Coordinate field service and installation activities, dispatch and schedule technicians, monitor workloads, support clients by phone and email, and assist with on-premise equipment installations. Provide technical guidance in clear language, collect installation and hardware information, maintain incident and case records, perform data entry, troubleshoot basic networking and software issues, and escalate complex problems. The role requires strong organization, multitasking, communication, customer service, and problem-solving skills.

Handles client, physician, nurse, and representative inquiries; enters and tracks case data; coordinates provider assignments; maintains databases and case files; monitors report status; addresses complaints and quality issues; performs clerical tasks; and ensures compliance with company, legal, and HIPAA standards in a fully remote setting.

Provides remote client coordination for an independent medical examination and claims services organization. Responds to client and provider inquiries, enters and tracks data, assigns providers, maintains case files, verifies records, supports quality assurance, handles complaints, and performs clerical tasks including typing, filing, emailing, and proofreading while following HIPAA and regulatory requirements.