Top Customer Support Jobs in Tampa Bay, FL

Lead Level 2 support for an EHR billing platform, resolve complex escalations, mentor staff, manage KPI/SLA performance, maintain SOPs, and serve as SME to ensure high CSAT and timely issue resolution.

Supervise a call-center style investment operations team delivering client service, training and staffing oversight, trade execution and transaction processing, account management for varied account types, escalation resolution, process documentation, and coordination with home office departments to mitigate risk and report team performance.

The Project Coordinator manages and drives special projects for the Customer Care Department, coordinating various tasks and ensuring effective communication.

Provide phone, email, and written customer service for homeowners and mobile home insurance policyholders and agents. Process policy transactions, research and resolve service issues, meet department service standards, prepare reports, and recommend retention strategies while working in a call-center environment.

Provide high-volume inbound/outbound call support for K–12 enrollment, guiding families through applications, documenting interactions in Salesforce, meeting KPIs, troubleshooting connectivity and account issues, and maintaining data accuracy and policy compliance in a remote call center environment.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

The Program Scheduler facilitates patient appointments, supports admissions goals, ensures data integrity, and provides high-quality customer service in a healthcare environment.

Handle incoming auto claim calls, collect accident facts and statements, investigate claim details, resolve customer concerns, guide policyholders through coverage and claim steps, and drive customer satisfaction through empathetic interactions.

Provide front-line user support for background screening products via ticketing system, email, LiveChat, and phone. Troubleshoot, replicate errors, collaborate for resolutions, escalate appropriately, contribute feedback and knowledge-base content, and maintain high customer satisfaction.

Assist the Escrow team with administrative tasks, customer support, and processing escrow transactions while ensuring excellent customer experiences.