Top Operations & Support Jobs in Tampa Bay, FL

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Provide French- and English-language customer support through live chat, phone, and email. Resolve technical issues, process client requests, verify documents, escalate cases through Salesforce or Jira, communicate status updates, prepare reports, and meet customer service KPIs. The role requires accurate multitasking, strong communication, troubleshooting skills, and participation in training and assessments.

Supports the OCTO Executive Office by translating leadership priorities into execution plans, operating rhythms, decision forums, and cross-functional programs. Oversees budgeting, forecasting, headcount and resource planning, business performance, executive communications, organizational health, and compliance. Partners with senior leaders across Finance, HR, Communications, Operations, and technical teams to provide insights, manage ambiguity, drive accountability, and execute strategic priorities.

Support and improve Zoom's connected planning platform by triaging user issues, provisioning access, coordinating enhancements, conducting root-cause analysis, participating in UAT and data validation, creating documentation, and partnering with Finance, GTM, and People teams to drive model/report cleanup and operational improvements.

Leads the strategy, architecture, and execution of the company’s go-to-market systems and revenue technology ecosystem. Owns Salesforce, CPQ, forecasting, BI, automation, integrations, data infrastructure, territory, quota, and compensation systems. Builds AI-enabled workflows, manages vendors, develops multi-year systems roadmaps, partners with executive commercial and technical leaders, and leads a revenue systems and business operations team.

Manages pre-award research administration for a portfolio of principal investigators, including funding opportunity reviews, proposal preparation and submission, budget development, compliance checks, electronic applications, sponsor communication, and award transitions. Collaborates with internal teams, sponsors, and partner institutions while ensuring adherence to federal regulations, institutional policies, and sponsor requirements.

Owns strategy, standards, and best practices for recipe and application/task configuration processes. Analyzes customer workflows, gathers requirements, builds scalable solutions, establishes quality assurance and governance practices, manages intake and prioritization, and drives automation and continuous improvement. The role partners with Product, Client Services, Support, and external providers to ensure accurate, consistent, and efficient implementation delivery.

Own Bridge’s go-to-market operating system as its first dedicated GTM Operations hire. Responsibilities include architecting HubSpot, integrating marketing, sales, onboarding, and account management systems, automating manual workflows, building outbound processes, creating enablement resources, and delivering dashboards, forecasting, and decision support. The role partners with the Head of Growth to improve seller productivity, data quality, revenue per seller, and scalable GTM infrastructure without adding headcount.

Leads sales and partner operations strategy, process and program development, quote-to-cash execution, compliance, partner program governance, and continuous improvement. Translates business needs into scalable processes, requirements, and operating rhythms; drives change management and adoption. Identifies and oversees AI, agentic, and automation solutions for sales processes, partnering with systems teams through implementation, rollout, and measurement.

Investigates individual claims, interprets health and excess insurance plans, audits claim documentation and benefit payments, determines liability, establishes and updates reserves, authorizes appropriate payments, and communicates coverage decisions to third-party administrators and clients. The role also refers high-dollar or trigger-diagnosis claims to specialized departments and requires medical terminology, claims analysis, policy interpretation, confidentiality, and Microsoft Office proficiency.