Top Operations & Support Jobs in Tampa Bay, FL

Owns the end-to-end quote and change order tracking process, including request logging, turnaround monitoring, quote review, aging follow-up, status updates, and contract linkage. Produces reporting and revenue or cash flow forecasting support, coordinates with Sales, Accounting, Project Management, and commercial engineering, and ensures accurate handoff from awarded quotes to active projects.

Manage the product knowledge base, FAQs, process guides, and AI-driven support content. Translate complex technical concepts for diverse audiences, optimize Freddy AI responses, establish content governance, analyze customer queries, identify documentation gaps, collaborate with product, engineering, and support teams, and track knowledge-base usage, AI resolution rates, and self-service adoption.

Provide remote administrative support and Salesforce CRM administration: maintain accurate customer records, generate reports and dashboards, manage calendars and documents, coordinate cross-functional tasks, improve processes, and support ad hoc reporting and user requests to ensure operational efficiency.

Provides bilingual English-Spanish executive and administrative support for a physical therapy practice. Responsibilities include managing client calls, emails, texts, appointments, calendars, records, workflows, VoIP lines, executive personal scheduling, travel bookings, medical appointments, family itineraries, LinkedIn updates, and light social media. The role requires strong organization, confidentiality, home-office capability, and collaboration on workflow automation.

Verify federal and state licensing documentation to release prescription product orders, contact customers to obtain missing information, activate and review customer accounts, document licensure records for compliance, collaborate with sales and internal teams, review potentially fraudulent orders, and participate in special projects as needed.

Processes new and renewal certificates of insurance for commercial lines clients. Reviews policy and contract information, compares data against guidelines, communicates with account managers, enters and maintains electronic records, and prepares insurance documents for delivery. Provides customer service to insured parties while managing high-volume work accurately and efficiently. Uses Applied Epic or similar agency management systems, Microsoft Office applications, and CSR24.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Manage and optimize pre-sales systems and top-of-funnel tools (Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo). Own lead/account routing, user provisioning, workflows, data quality, integrations, and documentation. Partner with Sales, Marketing Ops, Finance, and Analytics to improve processes, troubleshoot issues, and apply automation/AI to scale pre-sales operations.

Produces, formats, revises, proofreads, and manages legal documents for attorneys and legal staff. Performs PDF conversion, OCR, Bates numbering, mail merges, electronic filing, and document production using legal technology tools. Creates presentations, spreadsheets, timelines, organizational charts, and electronic closing binders. Supports document management processes, enters attorney time, and manages multiple priorities while delivering accurate work on schedule.

Own and improve the end-to-end card disputes lifecycle: author SOPs, manage investigations, chargebacks, representments, and arbitration. Build, test, and tune agentic/AI investigation tooling, analyze dispute trends, define KPIs, manage BPO relationships, and mentor junior analysts.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.