Top Customer Success & Experience Jobs in St. Louis, MO

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Onboard and engage suppliers in public procurement programs, guide them through participation, and help promote awarded contracts to government agencies. Lead supplier meetings, webinars, outreach, and virtual events; develop market, account, and marketing plans; maintain CRM follow-through; and coordinate with account management, compliance, enablement, and program success teams. Represent SOVRA at conferences and trade shows with travel of up to 25%.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Manages client relationships within Integris’ Financial Institution Division, providing strategic IT consulting, facilitating business reviews, conducting risk assessments, coordinating technical teams, supporting escalations, identifying growth opportunities, and ensuring SLA compliance. The role serves banks, credit unions, wealth management firms, and other regulated financial clients while overseeing agreements, technology recommendations, client communications, documentation, and service quality.

Provide front-line privacy-focused customer support: troubleshoot account and subscription issues, escalate complex technical problems, drive product adoption and retention, create training and educational content, and relay customer feedback to product teams.

Lead enterprise deployments of Tines, integrating the platform with customer systems and configuring workflows. Drive adoption through training, workshops, troubleshooting, and executive communication. Identify new use cases, expand platform value, maintain strategic customer relationships, and communicate customer insights to Engineering, Product, and go-to-market teams. The role requires strong Python development, production LLM and AI experience, autonomous ownership, and 20–40% travel to customer sites.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Manage a portfolio of California large-group employer clients (100–2,000 lives), lead renewals, open enrollment, compliance, vendor deployment, and member education. Design benefit strategies, create presentations and financial reporting, strengthen client relationships, and collaborate with internal teams to improve service delivery.