Top Customer Success & Experience Jobs in St. Louis, MO

Manage a portfolio of enterprise accounts, driving customer satisfaction, retention, renewals, expansion, product adoption, and account health. Serve as a strategic advisor and customer advocate, deliver training, identify risks, develop mitigation plans, and collaborate cross-functionally with Legal Ops, Legal, Finance, and IT stakeholders. Contribute to best practices, scalable customer programs, onboarding, interviewing, and coaching while translating customer needs into product and process improvements.

Manage a portfolio of outpatient rehabilitation practice members using a one-to-many customer success approach. Own relationships, monitor account health, reduce churn, support adoption, conduct executive business reviews, develop success plans, and identify expansion opportunities. Use analytics and KPIs to provide recommendations, educate members on product capabilities, coordinate with internal teams, and ensure HIPAA compliance. Travel 25%–30% to meet members.

Build AlphaSense’s enterprise customer education program from the ground up. Lead custom education and implementation engagements, advise clients on deployment and API-based adoption, define engagement scopes and success metrics, establish repeatable account-team processes, and demonstrate program ROI. Partner with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams to increase platform usage, integration depth, and customer value. Occasional travel supports strategic accounts and key kickoffs.

Lead and scale a high-performing client engagement team for institutional and UHNW clients. Own onboarding, escalation management, KPI frameworks, CRM adoption, client satisfaction (NPS), retention and expansion strategies, and cross-functional coordination to translate client needs into product and service improvements.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Serve as a trusted technical advisor for Elastic customers, guiding onboarding, adoption, implementation, consumption, and expansion. Define technical success plans, align Elastic solutions with business objectives, resolve technical friction, coordinate with support and service teams, and identify opportunities to increase customer value and recurring revenue. The role requires hands-on technical expertise, strong communication, customer relationship skills, project coordination, onsite engagement, and frequent travel.

Manages strategic client relationships and coordinates integrated marketing program delivery. Responsibilities include client retention, issue resolution, recommendations, business reviews, reporting, and collaboration with internal teams to overcome roadblocks. The role requires understanding client businesses, competitive markets, products, pricing, and market developments while responding to client needs. Travel is required as business demands.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.