Top Customer Success & Experience Jobs in St. Louis, MO

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Manages client relationships within Integris’ Financial Institution Division, providing strategic IT consulting, facilitating business reviews, conducting risk assessments, coordinating technical teams, supporting escalations, identifying growth opportunities, and ensuring SLA compliance. The role serves banks, credit unions, wealth management firms, and other regulated financial clients while overseeing agreements, technology recommendations, client communications, documentation, and service quality.

Provide front-line privacy-focused customer support: troubleshoot account and subscription issues, escalate complex technical problems, drive product adoption and retention, create training and educational content, and relay customer feedback to product teams.

Lead enterprise deployments of Tines, integrating the platform with customer systems and configuring workflows. Drive adoption through training, workshops, troubleshooting, and executive communication. Identify new use cases, expand platform value, maintain strategic customer relationships, and communicate customer insights to Engineering, Product, and go-to-market teams. The role requires strong Python development, production LLM and AI experience, autonomous ownership, and 20–40% travel to customer sites.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Manage a portfolio of California large-group employer clients (100–2,000 lives), lead renewals, open enrollment, compliance, vendor deployment, and member education. Design benefit strategies, create presentations and financial reporting, strengthen client relationships, and collaborate with internal teams to improve service delivery.

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Leads post-go-live customer engagements and technical projects, including configuration changes, system upgrades, add-on module implementations, data migrations, integrations, QA, UAT, training, and expansion initiatives. Translates customer needs into technical requirements and project plans, prioritizes Configuration Specialist work, manages scope and dependencies, facilitates stakeholder meetings, and ensures timely delivery and continued platform adoption.

Leads and develops a technical VoIP support and implementation team while personally handling complex SIP troubleshooting and escalations. Owns team scheduling, capacity, performance, SLAs, documentation, provisioning standards, call-flow configuration, number porting, messaging compliance, and onboarding quality. Partners with Engineering, Product, and Customer Success leadership on communications initiatives, monitors service metrics, hires team members, and contributes to cross-functional VoIP projects.