Top Customer Success & Experience Jobs in St. Louis, MO

Manage and grow relationships with medium to large commercial insurance carriers using Insurity’s Decisions Suite. Serve as the primary customer contact, lead business reviews and onboarding, monitor satisfaction and churn risk, resolve escalations, drive product adoption, and identify retention, upsell, and cross-sell opportunities. Coordinate cross-functional enhancements, prepare customer presentations and statements of work, ensure contract and billing accuracy, mentor team members, and support continuous improvement.

Supports dealer and retailer enrollment in brand programs by connecting social and search accounts through the Thumbstopper platform. Responds to retailer inquiries, resolves Salesforce support tickets within one business day, maintains retailer products, and conducts eligibility research for additional programs. The role requires phone, email, chat, and video support, strong communication and organization, customer relationship skills, and proficiency with Salesforce and Microsoft Office. Training is onsite, followed by a hybrid schedule option.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Supports partner growth and operational excellence across existing accounts. Coordinates cross-functional teams, manages workflows and follow-ups, assists with integrations, and supports conversion and pricing optimization experiments. Monitors performance data, adoption trends, forecasting, and reporting while developing partner-facing and account-management skills. The role is designed to build operational expertise in Year 1 before assuming independent account ownership.

Provides bilingual Spanish-English customer support for the CompliancePro SaaS platform through phone, email, and chat. Resolves technical, product, process, and compliance questions; assists with navigation, contractor account changes, and mergers. Documents cases in Salesforce or a CRM, monitors customer health, supports product adoption, escalates issues, and collaborates internally to improve customer experience and support processes.

Own the technical relationship for strategic enterprise SaaS accounts after launch. Responsibilities include troubleshooting and escalating issues, managing SLA commitments, monitoring integrations, leading technical onboarding, conducting health reviews, supporting renewals and expansions, documenting solutions, and translating customer requirements into product feedback. The role requires strong SaaS technical support, enterprise communication, integration troubleshooting, and relationship-management skills, with familiarity in SSO, APIs, webhooks, logs, and CRM or support platforms.

Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management.

Manage a portfolio of high-value enterprise accounts, owning retention, renewals, expansion, forecasting, and customer relationships. Lead account planning and quarterly business reviews, identify growth opportunities through product and customer data, and execute upsell and contract strategies. Collaborate cross-functionally to resolve issues, influence roadmap decisions, and provide market insights. The role requires experience with B2B SaaS, payments or fintech, Salesforce, Clari, API-first models, and regular U.S. travel.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Leads client-facing technical integration and data projects from scoping through delivery. Implements imports, exports, APIs, SSO, CRM/HRIS connections, and automation; troubleshoots data issues; and advises clients on data modeling, validation, governance, and integration design. The role translates complex technical concepts into clear guidance, manages client relationships, mentors junior specialists, supports BI discussions, and contributes to documentation, process improvements, and new service offerings.