Top Customer Success & Experience Jobs in St. Louis, MO

Partner with sales PODs to drive adoption and retention of the Navigator Platform through onboarding, training, troubleshooting, process improvements, and in-market dealer visits. Provide consultative support during pitches, own setup and ROI conversations, and influence dealer stakeholders to maximize platform value.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Work directly with TRANSCOM to onboard, train, and support military staffs in adopting Onebrief. Provide face-to-face and remote troubleshooting during exercises, gather product feedback for engineering, drive adoption across staff workflows, and support retention, renewals, and growth through strong customer relationships and operational planning expertise.

Partner with dealerships to drive adoption and performance of Dealertrack, Xtime and DMS solutions. Evaluate operations, optimize fixed-ops workflows, run in-store and virtual engagements, identify upsell opportunities, manage at-risk accounts, and collaborate with sales and product teams to improve efficiency, profitability, and customer satisfaction.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.