Top Customer Success & Experience Jobs in St. Louis, MO

As a Dealership Technology Success Consultant, you will help dealerships adopt a new online service platform through hands-on training, coaching, and support, ensuring effective technology utilization.

Serve as primary liaison to assigned customer accounts, resolve issues, manage order acceptance and accessorial charges, use TMS/EDI/portals, propose transportation solutions, communicate with shippers/consignees, and work with operations to maximize margin, network efficiency, and on-time performance.

The Educational Advisor I manages TRIO Upward Bound Programs by coordinating operations, facilitating academic support, ensuring program compliance, and building community relationships to aid underrepresented students.

The intern will assist the Customer Happiness team by managing inquiries, processing feedback, and fostering customer engagement through various platforms.

Manage and grow assigned B2B healthcare accounts through renewals, upsells, onboarding, and consultative relationship-building. Maintain CRM and contracts, resolve client issues, ensure billing accuracy, and represent PracticeMatch at industry events to drive revenue and adoption.

The Pre-Sales Screener Representative engages prospective customers, qualifies leads, and facilitates handoffs to the Sales team while maintaining a positive customer experience.

The Senior Director, Client Services will lead client partnerships, ensuring alignment of loyalty strategies with enterprise goals, drive growth, and manage cross-functional collaboration.

The role involves promoting and collecting likes for the company's Facebook page and website. It is a paid internship for students with potential for full-time employment.

Own end-to-end renewals across customer tiers, including pricing discussions, contract negotiations, paperwork, renewal forecasting, and revenue-reduction tracking. Partner with Customer Success and Sales teams on pricing exceptions, multi-year agreements, and at-risk accounts. Maintain accurate renewal data in Salesforce and help improve on-time renewal rates, retained ARR, forecast accuracy, and downgrade prevention.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.