Top Customer Success & Experience Jobs in St. Louis, MO

Serve as primary business liaison for assigned MSP clients, manage SLAs and contracts, drive client retention and account growth, lead service reviews and strategic planning, coordinate escalations and service improvement, and promote technology adoption through cross-functional collaboration.

Resolve complex customer issues (billing, service, operations) by investigating root causes, coordinating cross-functionally, managing case queues, maintaining detailed records, and improving processes to ensure satisfaction and retention.

Studio Leads assist clients and instructors, providing exceptional service and maintaining a welcoming environment. Responsibilities include answering inquiries, processing sales, and ensuring studio cleanliness.

Manage strategic accounts, grow pipeline, coordinate between customers, sales, and development; oversee onboarding, customer reporting, and on-site representatives; coach employees and resolve customer issues.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

The Specialist in TORA OEMS provides customer support for trading applications, handling inquiries, monitoring processes, and solving production issues while collaborating with development and business units.

The Slot Supervisor ensures guest satisfaction, oversees slot services, provides player assistance, and supports team member development in a casino setting.

The role involves assisting members with their golf bags, maintaining carts, operating equipment for range balls, and ensuring a clean cart staging area.

The role supports customer onboarding and integration for intelligence products, coordinating efforts between clients and technical teams to enhance capabilities and compliance.

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