Reports To & Team
This role reports to the Senior Director, Customer Success, and partners cross-functionally with every CSM on the team as well as Mosaic's Sales organization.
What You'll Do
Own renewal execution for every account across Tier 1, 2, and 3, starting at the tier-specific readiness checkpoints (120 days out for Tier 1, 90 for Tier 2, 60 for Tier 3).
Take the commercial back-and-forth off the Senior and Junior CSMs — pricing conversations, contract paperwork, and negotiation route through this role.
Partner with Sales on pricing exceptions, multi-year terms, and contract paperwork.
Track and report revenue reduction (downgrades, seat and module loss) at the point of renewal, feeding the portfolio-level revenue-reduction KPI.
Maintain renewal status and forecast in Salesforce, partnering with the Senior Director on portfolio-level renewal forecasting.
Flag at-risk renewals early to the assigned CSM and the Senior Director.
What Makes You Successful
Need to Haves
Bachelor's degree or equivalent experience.
3+ years in renewals, contracts, deal desk, or sales operations, ideally in enterprise software or professional services.
Comfortable owning commercial conversations independently — pricing, terms, and paperwork.
Strong organizational and CRM discipline (Salesforce or comparable).
Nice to Haves
Direct, hands-on experience with UKG, or comparable HCM/Payroll/WFM renewals, is a plus.
Experience partnering cross-functionally with both a customer success/account-management team and a sales organization.
How You'll Be Measured
On-time renewal rate, by tier.
Retained / renewed ARR.
Revenue-reduction rate at renewal.
Renewal forecast accuracy.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or equivalent experience
- 3+ years of experience in renewals, contracts, deal desk, or sales operations
- Experience owning commercial conversations involving pricing, terms, and contract paperwork
- Strong organizational and CRM discipline using Salesforce or a comparable CRM
- Experience in enterprise software or professional services
- Hands-on experience with UKG or comparable HCM, payroll, or WFM renewals
- Experience partnering with customer success or account management and sales organizations
What We Do
Mosaic Consulting Group’s team of experts brings creativity, best practices, and expertise learned from hundreds of projects and clients to help you get the most out of your UKG Investment. Mosaic provides a wide range of services including implementation, post implementation support and optimization and change management. Mosaic also offers outsourced services where a dedicated expert becomes familiar with your team and processes. The Mosaic team of experts can help you with any and all UKG needs. At Mosaic Consulting Group, we’re not just a consulting company. We are a unique group of highly-skilled individuals delivering value and exceptional service to our clients and living up to our core purpose: “make a difference and inspire confidence”. We strive to do this through Our Core Principles: - DO THE RIGHT THING; be honest and ethical - OWN IT; be accountable, dependable, and responsible - WOW; create wow through exceptional service - TEAMWORK; one is not as great as all We are always seeking enthusiastic ambassadors of Mosaic and UKG to join our team! Take a look at our roles and let us know if you see yourself as part of our team!
