The Role
The intern will assist the Customer Happiness team by managing inquiries, processing feedback, and fostering customer engagement through various platforms.
Summary Generated by Built In
Summersalt is seeking a paid intern to support our Customer Happiness team for the summer! This individual will take on day-to-day tasks from our CH team in order to support their workload during our peak season. We are looking for someone who works well independently, has excellent time management skills, and can communicate with customers effectively across a variety of platforms.
Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. The ideal candidate will have a balance of creative thinking, organizational skills, and attention to detail. A successful candidate will thrive in a fast-paced environment and ensure that our processes are organized and administered effectively.
ABOUT THE ROLE
Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. The ideal candidate will have a balance of creative thinking, organizational skills, and attention to detail. A successful candidate will thrive in a fast-paced environment and ensure that our processes are organized and administered effectively.
ABOUT THE ROLE
- Strive to facilitate connections and inspire adventure within the Summersalt community.
- Monitor and respond to customer inquiries and feedback on social media platforms including Facebook and Instagram in a timely manner.
- Handle customer feedback/complaints and reporting back to management about critical or consistent feedback related to website functionality, product, or service.
- Communicate with social media followers, respond to questions and monitor customer reviews.
- Assist CH team members in documenting trends and patterns in customer experiences to develop creative solutions that aid our customers.
- Have an eagerness and willingness to over exceed customer expectations when delivering information to ultimately drive customer engagement and build our brand.
- Must follow through with customer requests quickly and seamlessly.
- Ability to work 40 hours per week.
- Hybrid role: ability to work onsite at our corporate office in St. Louis, MO.
- Pursuing a degree in Communications, Marketing, Digital Marketing or other related field.
- Availability working full-time hours during summer internship
- Excellent written and verbal communication skills and a knack for the social media one-liner.
- Proficiency with multiple social media platforms, Google Suite, and other communication apps.
- Ability to learn in a fast-paced environment, meet deadlines and adapt to changing priorities
- Strong interpersonal skills and extremely resourceful.
- Detail-oriented and deadline driven.
- Passionate about empowering women and helping others.
- We move at warp speed: In order to keep up with the rapid pace of our growth and our competitors, we place immense value on quickly absorbing new information, skills, and responsibilities. Learning (really) fast and embracing unpredictability is a must.
- Were self-starters: You are the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You are motivated and highly focused.
- Were masters of prioritization. You can pivot and shift priorities with complete flexibility. Regardless of when distractions arise, your time management and resource planning skills keep everything running smoothly.
- Were communicative even when its hard. You are direct and considerate in an effort to achieve the best possible outcome. Your feedback is always intentional, constructive, and moves the business forward.
- Were always curious and creative: You believe in everyday adventure and you can learn something (big or small) in everything we do.
Skills Required
- Pursuing a degree in Communications, Marketing, Digital Marketing or related field
- Excellent written and verbal communication skills
- Proficiency with multiple social media platforms and Google Suite
- Ability to work 40 hours per week
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The Company
What We Do
Summersalt is a generation-defining apparel brand, providing wardrobe essentials for women who are going places. Summersalt launched in 2017 with swimwear made from recycled materials at a $95 price point — designer quality swimwear without the designer price tag. Since then, we’ve launched additional categories including loungewear, knitwear, sleepwear and activewear. Summersalt pieces are modern, sophisticated and fun, with an impeccable data-backed fit based on millions of measurements from over 10,000 women. In the few short years since our founding, Summersalt has built a loyal following of customers, influencers and celebrities, while garnering praise from leading fashion media including ELLE, Vogue and People.
