Top Customer Success & Experience Jobs in St. Louis, MO

The intern will assist the Customer Happiness team by managing inquiries, processing feedback, and fostering customer engagement through various platforms.

The Account & Relationship Manager builds and maintains relationships with clients, focusing on sales, renewals, and up-selling opportunities. They analyze customer usage data, conduct business reviews, and collaborate with Account Executives to optimize engagement and retention.

The Content Management Associate handles internal queries, updates the knowledgebase, communicates with agencies, and collaborates on research and training efforts.

Support implementation team to configure Zelis systems for payer clients: gather requirements, map and normalize client data, customize EOBs/letters/checks/ID cards, manage project plans and rollouts, communicate with clients and cross-functional teams, troubleshoot data transformation workflows, ensure HIPAA/compliance, and assist customers to move to production. Some client travel required.

Own the early customer journey from pre-installation through initial onboarding and activation. Coordinate install readiness, run structured onboarding, monitor early usage, intervene for at-risk customers, align partners/installers, track activation metrics, and provide feedback to Product and Enablement to reduce early churn and scale activation processes.

Manage and grow assigned B2B healthcare accounts through renewals, upsells, onboarding, and consultative relationship-building. Maintain CRM and contracts, resolve client issues, ensure billing accuracy, and represent PracticeMatch at industry events to drive revenue and adoption.

The Pre-Sales Screener Representative engages prospective customers, qualifies leads, and facilitates handoffs to the Sales team while maintaining a positive customer experience.

The Broadcast Director will direct daily newscasts, manage production automation, troubleshoot systems, and oversee programming quality for live shows.

Lead post-implementation engagements for Sage Intacct customers: discover needs, scope projects, create SOWs, deliver demos, define timelines/resources, identify risks/customizations, and expand platform usage alongside Client Success.

The Relationship Manager is responsible for client relationship management, client retention, executing diverse client activities, and generating additional revenue while maintaining high client trust and satisfaction.

Serve as liaison between advisory teams and WealthTech platform support; respond to advisor inquiries, troubleshoot and escalate issues, deliver baseline training, maintain training materials, coordinate with vendors and internal partners, support testing and platform improvements to ensure data accuracy and a consistent advisor experience.