Top Tech Jobs & Startup Jobs in Spokane, WA

Analyze observability, digital experience, and business analytics data for enterprise clients to improve website performance and user engagement. Manage relationships with 4–8 clients, conduct ad hoc analyses, configure Dynatrace solutions, create reports and dashboards, present findings to technical and executive audiences, provide training, and influence product roadmap decisions. The role combines advanced data analysis, strategic consulting, customer account management, and executive communication.

Build and scale Onebrief’s agentic design system platform, including components, utilities, documentation, governance, automated intake, evaluation, release QA, and production telemetry. Lead moonshot projects focused on agentic customer experiences, establish appropriate human-review gates, integrate systems with Docker, Kubernetes, AWS EKS, and GitHub CI/CD, and advise design leadership on strategy and roadmap. The role requires cross-functional leadership, technical judgment, and playbook creation in an ambiguous environment.

Leads six frontline managers and 30+ Account Executives in expanding existing enterprise accounts, driving net retention, cross-sell adoption, and multi-year renewals. Coaches teams on expansion selling, executive reviews, relationship development, forecasting, and account health. Sponsors major renewals and complex negotiations while partnering with Customer Success, Professional Services, and Product teams. Requires extensive software subscription sales leadership experience, strong SaaS and retention-metric expertise, and executive communication skills.

Supports daily customer care operations across phone, email, and chat channels. Oversees supervisors, coaches teams, monitors KPIs, manages escalations, implements process improvements, assesses training needs, supports hiring, presents performance reports, and ensures timekeeping, quality, privacy, and accountability standards. Partners with Training, QA, Workforce Management, and other teams while promoting AI productivity tools and departmental goals.

Own the competitive intelligence program for fraud prevention and AML compliance. Responsibilities include developing CI strategy, conducting primary and secondary research, maintaining competitive databases, creating battlecards and win/loss analyses, supporting sales calls, informing marketing and product positioning, evaluating competitor architectures, managing CI knowledge, and optimizing intelligence workflows with AI capabilities.

Own the end-to-end architecture, development, deployment, evaluation, and operations of AI and machine learning systems. Build predictive ordering models, agentic workflow copilots, retrieval and evaluation infrastructure, safety guardrails, and responsible AI practices. Prioritize AI initiatives based on business outcomes, establish model governance and production standards, advise product and engineering leadership, and mentor experienced contributors.

Lead security engineering across AI systems, cloud infrastructure, product security, GRC automation, GitHub controls, and compliance workflows. Develop AI-specific threat models and guardrails, automate security checks and evidence collection, strengthen AWS and GCP environments, manage CSPM tooling, and secure software supply chains. Partner with Engineering, Product, Legal, IT, and GRC to establish security programs and practical controls for Jasper’s AI platforms.

Provides Tier 1 support to beverage alcohol retailers using Scotch POS software and hardware. Responds through phone, chat, and email; troubleshoots account access, device setup, connectivity, inventory, and configuration issues; guides onboarding; documents interactions; escalates complex technical, integration, and payment issues; follows up on resolutions; meets response, resolution, and CSAT targets; and maintains support documentation.

Own the full mid-market sales cycle for Zapier’s AI-powered automation platform, including prospecting, discovery, negotiation, closing, and expansion. Build relationships from practitioners to executives, develop business cases around automation, and navigate complex deals with Solutions Engineering, Customer Success, and Product. The role also involves attending events, generating pipeline independently, and helping establish Zapier’s mid-market go-to-market motion.

Drive enterprise sales growth by acquiring large fuel retail chains, wholesalers, and marketers. Build executive relationships, present a data-driven value proposition, exceed quotas, develop pipelines, manage forecasts, and onboard new merchant accounts. Partner with Sales, Product, and Marketing teams on go-to-market strategy, launches, roadmaps, and partnerships. The role requires extensive enterprise SaaS or fuel-industry sales experience, Salesforce proficiency, and 30–50% travel.