Top Operations Jobs in San Diego, CA

Leads the Customer Operations organization, including managers, supervisors, and customer service representatives. Oversees high-volume customer communications, proactive outreach, workflow metrics, process improvement, and issue resolution. Partners with Sales, Product, and technical teams on customer satisfaction and cross-functional initiatives. Develops leaders, drives operational discipline, builds scalable processes and tools, and applies data, automation, and change management to improve performance.

Lead onsite IT operations for Singapore and provide regional support across Southeast Asia. Deliver hands-on technical support for macOS, Windows, SaaS applications, hardware, networking, AV systems, onboarding, executive support, inventory, vendors, and office technology. Mentor regional IT staff, document processes, support office build-outs, and partner with workplace, security, people operations, and facilities teams. The role requires strong troubleshooting, communication, autonomy, and five days per week onsite.

Supports Institutional Operations Solutions by managing daily operations, identifying operational and regulatory risks, improving processes through data analysis, and partnering with Product and Engineering on scalable technology solutions. The intern will analyze datasets, develop quantitative recommendations, collaborate cross-functionally, and present solutions to leadership during a 12-week summer internship.

Supports enterprise sales leadership across the Americas by analyzing business performance, identifying revenue and sales-effectiveness opportunities, planning headcount and territories, managing KPIs, and executing strategic initiatives. Partners with Sales, Marketing, Customer Success, and other teams on operating rhythms, forecasting, QBRs, process improvements, and cross-functional projects. Requires strong analytical, communication, stakeholder-management, and problem-solving skills, plus experience in GTM operations, consulting, investment banking, or SaaS.

Provide onsite and remote IT support, troubleshooting hardware, software, network, AV, and access issues. Manage ticketing, endpoint systems, user accounts, onboarding equipment, conference room technology, documentation, and IT process improvements. Collaborate with Workplace Services, People, and IT teams while using AI tools and scripting to automate tasks and resolve issues efficiently.

Design and administer an enterprise Jira operating model for Product and Engineering. Standardize workflows, governance, data quality, roadmaps, reporting, and portfolio processes across Jira and connected collaboration tools. Build automations, dashboards, and AI-enabled solutions to improve planning, delivery visibility, dependency management, and executive reporting. Lead change management, training, stakeholder alignment, and adoption across a complex organization.

Manage Tasker operations across assigned metropolitan areas, using supply and marketplace data to improve activation, booking conversion, quality, retention, and revenue. Coach Taskers, lead lifecycle and community programs, design experiments, communicate insights, validate product issues, and collaborate cross-functionally with Product, Support, Marketing, Legal, and Partnerships. The role requires English and Spanish fluency, strong data skills, and up to 10% travel.

Manage Tasker operations across assigned metropolitan areas by improving supply health, activation, booking conversion, retention, and revenue. Analyze marketplace data, coach Taskers, lead lifecycle programs and experiments, support community engagement, and act as a regional product and marketplace expert. Collaborate cross-functionally with Product, Support, Marketing, Legal, Partnerships, and Commercial Operations teams. The role requires English and Russian fluency, New York City hybrid attendance, and up to 10% travel.

Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement. Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Processes membership, deposit, and loan funding accounts by verifying eligibility, reviewing documentation, coordinating disbursements, and ensuring regulatory compliance. Serves as an initial member contact, resolves inquiries, prevents fraud through document and signature verification, and supports software testing and process improvements.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.

Supports equipment and vendor finance lending-servicing operations by processing account requests, maintaining records, resolving escalated customer issues, interpreting policies, and ensuring accurate, timely service. The role researches root causes, manages service-request pipelines, recommends process improvements, collaborates with business partners, and provides subject-matter guidance while meeting compliance, quality, productivity, and service standards.

Supports branch operations by processing and approving teller transactions, assisting customers and employees, resolving operational issues, minimizing risk, and promoting digital banking solutions. The coordinator supports branch management with scheduling and daily operational tasks, identifies customer financial needs, escalates concerns, and helps motivate the team to meet business objectives while following banking policies and compliance controls.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational tasks and scheduling, identifying financial needs, promoting digital banking solutions, mitigating fraud and risk, and helping motivate branch staff. The role requires strong customer service, cash-handling capability, policy adherence, and availability for most Saturdays.

Leads branch teller operations, risk controls, scheduling, customer service, issue resolution, and compliance. Coaches and develops employees, manages staffing and financial resources, supports hiring, resolves customer concerns, and collaborates with branch and regional management. The role also refers eligible customers to mortgage loan specialists while meeting loan originator regulatory requirements.

Process customer lottery ticket orders and redemptions at a fulfillment center, maintain accurate order statuses and tracking information, organize workflows, and support daily operational goals. Operate and maintain printing and scanning equipment, contribute to operational projects, and provide reliable, detail-oriented customer service. The role requires schedule flexibility, including weekends and holidays, frequent standing and walking, and occasional lifting of up to 25 pounds.

Leads cash disbursement operations by supervising and mentoring staff, resolving escalated issues, conducting quality reviews, supporting transaction and documentation accuracy, and implementing process improvements. Provides subject matter expertise, training, compliance guidance, and cross-team coordination while exercising independent judgment and maintaining high production and quality standards.

Processes cash disbursements, refunds, reconciliations, and escheatment activities across multiple systems. Researches and resolves bank account issues, coordinates fund movement, and supports partner teams within Cash Management Operations. Independently manages assigned priorities, collaborates with colleagues, and provides operational data summaries and recommendations while maintaining accuracy, timeliness, and compliance.

Leads Business Banking Digital’s AI strategy, analytics, customer and banker insights, competitive intelligence, performance measurement, innovation, and portfolio governance. Converts data and feedback into strategic priorities, executable initiatives, measurable outcomes, and growth opportunities. Oversees KPI frameworks, executive reporting, intake processes, value realization, risk management, and cross-functional delivery while developing teams and managing resources across product, technology, operations, data, marketing, risk, compliance, and other partners.

Supports complex commercial banking operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, and recommends process improvements. Provides subject matter expertise, assists colleagues, maintains accurate records across multiple systems, analyzes operational data, and communicates with internal customers. The role requires onsite work in a hybrid schedule, occasional additional hours, and strong attention to compliance, accuracy, and risk mitigation.

Leads daily commercial banking operations processing, including escalated transaction and cash issues, remittance exceptions, research, and payment discrepancies. Provides work leadership, training, mentoring, and technical guidance to team members; supports process improvements and implementation of revised procedures. Collaborates across departments, interprets policies and compliance requirements, investigates complex issues, and maintains accuracy while handling confidential financial information.

Supports complex commercial banking operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, and provides subject matter expertise. The role assists colleagues, recommends process improvements, researches and resolves operational questions, maintains accurate data across multiple systems, and collaborates with managers and internal customers. It requires strong analytical, communication, data entry, and Microsoft Excel skills, with military, accounting, payment processing, or financial operations experience preferred.

Support branch operations and customer experience by processing teller transactions, resolving issues, routing customers to bankers, handling routine operational tasks, assisting branch manager with scheduling, detecting potential fraud, and ensuring compliance with bank policies.

Leads daily operations processing for Commercial Banking Operations, providing team guidance, training, mentorship, and issue resolution. Handles complex escalations involving banking transactions, remittances, cash application, payment exceptions, and account activity. Supports process improvements, coordinates revised procedures, researches discrepancies, applies compliance requirements, and collaborates with internal customers and departments. The role requires accurate transaction processing, independent judgment, regulatory awareness, and effective management of competing priorities in a hybrid environment.