Top IT Support & Helpdesk Jobs in San Diego, CA

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides on-site technical support for classified PC and network environments. Resolves hardware, software, telecommunications, account, and network issues; manages tickets, Active Directory accounts, asset inventories, installations, and equipment retirement. Supports security compliance and data-spillage remediation, coordinates with IT and cybersecurity teams, assists with special projects, and moves equipment weighing up to 50 pounds. Requires Windows, Microsoft Office, remote deployment, and IT support experience, plus a Secret clearance and applicable CompTIA certification.

Provides advanced desktop support, troubleshooting, workstation deployment, onboarding, endpoint administration, user access management, and device lifecycle management. Administers Microsoft Intune and related technologies, supports Windows environments, develops basic automation, maintains technical documentation, and contributes to workplace technology improvement projects. The role serves as an escalation point for complex technical issues and requires strong customer service, communication, organization, and problem-solving skills.

Provides Level 2 operational support for Salesforce, AMIE, Smartsheet, and other enterprise applications. Troubleshoots incidents, validates configurations and data flows, manages user administration, coordinates escalations, supports migrations and testing, maintains knowledge documentation, assists with reporting, and recommends process improvements. Requires occasional after-hours or on-call participation.

Provides Tier I and Tier II technical support across corporate and laboratory environments. Troubleshoots Windows systems, Microsoft 365, SaaS applications, devices, networking, peripherals, user access, and laboratory technology. Manages tickets, workstation deployment, asset lifecycles, account provisioning, vendor coordination, documentation, and regulated-environment procedures. Supports endpoint security and IT improvement initiatives while delivering customer-focused service onsite in San Diego.

Provide onsite helpdesk and end-user support, troubleshoot hardware, software, accounts, connectivity, and peripherals, and manage support tickets and documentation. Assist with account administration, patching, endpoint configuration, asset tracking, vulnerability remediation, system hardening, and compliance activities. Coordinate with system administrators, cybersecurity engineers, infrastructure teams, and users to resolve technical issues. The role requires a bachelor’s degree, U.S. citizenship, an active Secret clearance, and eligibility for TS/SCI.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.