Welcome to AMN Healthcare — Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
- Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
- Consistently ranked among SIA’s Largest Staffing Firms in America.
- Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
- Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.
We are seeking an AI Support Specialist to support, enhance, and optimize enterprise AI solutions that enable productivity, automation, and innovation across the organization. This role will serve as a key partner to business users, helping them effectively leverage AI technologies including Microsoft Copilot, ChatGPT, Claude, and other AI-powered platforms.
The ideal candidate combines strong technical troubleshooting skills with a passion for emerging AI technologies and user enablement. You will provide operational support, identify enhancement opportunities, assist with AI solution adoption, and collaborate with business stakeholders to implement practical AI-driven improvements.
1. AI Platform Support & Incident Management
- Provide Level 2 support for enterprise AI platforms, including Microsoft Copilot, ChatGPT, Claude, and future AI solutions.
- Troubleshoot user-reported issues related to AI responses, integrations, permissions, access, and functionality.
- Investigate service disruptions, configuration issues, and AI adoption challenges.
- Escalate complex technical issues to platform vendors, engineering teams, or enterprise architecture groups as required.
- Monitor AI platform performance, usage trends, and recurring support issues.
2. AI Enhancement & Business Enablement
- Partner with internal customers to identify opportunities to improve workflows using AI technologies.
- Assist business teams with prompt engineering, AI solution design, and optimization of AI-assisted processes.
- Evaluate enhancement requests and recommend practical AI-driven solutions.
- Support pilot programs, proof-of-concepts, and adoption initiatives for new AI capabilities.
- Gather user feedback to improve effectiveness and usability of AI solutions.
3. AI Solution Administration & Governance
- Support AI platform configuration, licensing, access management, and user onboarding.
- Assist with governance processes related to responsible AI usage, security, compliance, and data privacy requirements.
- Maintain AI platform documentation, standards, and operational procedures.
- Help ensure AI tools are used in accordance with organizational policies and compliance requirements.
4. Integration & Automation Support
- Support integrations between AI platforms and enterprise applications such as Microsoft 365, Salesforce, ServiceNow, Smartsheet, and other business systems.
- Assist with automation workflows utilizing AI capabilities.
- Troubleshoot API, authentication, and data connectivity issues impacting AI solutions.
- Validate end-to-end functionality of AI-driven workflows and business processes.
5. Stakeholder Communication & Training
- Serve as a trusted advisor for users adopting AI technologies.
- Deliver guidance, demonstrations, and coaching to internal customers on effective AI utilization.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Conduct knowledge-sharing sessions to increase AI awareness and adoption across the organization.
6. Knowledge Management & Documentation
- Create and maintain AI knowledge articles, support guides, best practices, and troubleshooting documentation.
- Develop reusable prompt libraries, use cases, and training materials.
- Document lessons learned, emerging capabilities, and recommended standards.
7. Continuous Improvement & Innovation
- Stay current on evolving AI technologies, features, and industry best practices.
- Identify opportunities to improve support processes through AI-enabled automation.
- Recommend new AI capabilities that could improve productivity, efficiency, and user experience.
- Participate in AI strategy discussions and roadmap planning initiatives.
Required Qualifications
- 2+ years of experience in application support, business systems support, IT operations, or technology consulting.
- Hands-on experience using AI platforms such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar solutions.
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting enterprise applications and business users.
- Ability to translate business requirements into practical technology solutions.
- Excellent verbal and written communication skills.
- Experience with ServiceNow or similar incident management platforms.
- Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices.
Preferred Qualifications
- Experience supporting Microsoft 365 Copilot deployments or AI adoption initiatives.
- Familiarity with prompt engineering concepts and AI workflow optimization.
- Experience with APIs, integrations, automation platforms, and data flows.
- Experience with Microsoft Power Platform, Power Automate, Power BI, Salesforce, or similar enterprise technologies.
- Knowledge of responsible AI, data governance, privacy, and security practices.
- Experience supporting healthcare, staffing, or enterprise SaaS environments.
Key Skills
- AI Platform Support
- Microsoft Copilot Administration and Adoption
- ChatGPT and Claude Utilization
- Prompt Engineering
- Enterprise Application Support
- Process Improvement and Automation
- Troubleshooting and Root Cause Analysis
- Stakeholder Management
- Technical Documentation
- Communication and Training
- Business Process Analysis
- Continuous Learning and Innovation
Additional Information
- Occasional after-hours support may be required.
- Opportunity to work at the forefront of enterprise AI adoption and innovation.
- Collaborative environment focused on transforming business operations through AI technologies.
Final pay rate is dependent on experience, training, education, and location.
Skills Required
- 2+ years of experience in application support, systems integration, or IT operations
- Strong troubleshooting skills across enterprise systems and integrations
- Experience working with APIs, data flows, and system dependencies
- Familiarity with Salesforce or similar enterprise platforms
- Experience with incident management tools such as ServiceNow
- Problem-solving and analytical thinking
- Clear communication across technical and non-technical audiences
- Strong collaboration and stakeholder engagement skills
- Experience supporting healthcare or staffing industry applications
- Exposure to Power BI, automation platforms, and AI tools
- Experience supporting system migrations or large-scale IT initiatives
AMN Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AMN Healthcare and has not been reviewed or approved by AMN Healthcare.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, and vision options along with disability and life insurance protections. Wellness and support add-ons such as EAP access, virtual care, and condition-specific programs are also presented as part of the package.
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Retirement Support — Retirement benefits include a 401(k) with company match and the option for Roth 401(k) participation. An employee stock purchase plan is also offered, expanding the set of longer-term financial benefits beyond base pay.
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Wellbeing & Lifestyle Benefits — Wellbeing-oriented benefits extend beyond insurance to include mental-health support, financial planning, legal counseling, and discounts, with hardship grants available for qualifying life events. Professional support such as free continuing education and learning resources is also included in the total rewards picture.
AMN Healthcare Insights
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What We Do
AMN Healthcare is the leader and innovator in total talent solutions for healthcare organizations across the nation. The Company provides access to the most comprehensive network of quality healthcare professionals through its innovative recruitment strategies and breadth of career opportunities. With insights and expertise, AMN Healthcare helps providers optimize their workforce to successfully reduce complexity, increase efficiency and improve patient outcomes. AMN total talent solutions include managed services programs, clinical and interim healthcare leaders, temporary staffing, executive search solutions, vendor management systems, recruitment process outsourcing, predictive modeling, language interpretation services, revenue cycle solutions, credentialing and other services. Clients include acute-care hospitals, community health centers and clinics, physician practice groups, retail and urgent care centers, home health facilities, schools and many other healthcare settings. AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.
