Top IT Support & Helpdesk Jobs in San Diego, CA

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide systems administration for Windows and Linux hosts, install and configure hardware and software, support SharePoint migration and data lifecycle policy, manage user access, troubleshoot system issues, and assist with onboarding, training materials, and project-aligned IT infrastructure tasks.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide timely technical support to end users across multi-site industrial operations. Diagnose and resolve hardware, software, and access issues, document tickets, follow ITSM processes, support onboarding, maintain asset inventory, enforce security policies, perform routine updates and maintenance, and coordinate vendor escalation and cross-site support including occasional travel and after-hours coverage.

Provide implementation, maintenance, and Tier-2/3 support for enterprise applications (SharePoint Online, POS, healthcare and financial systems). Troubleshoot escalations, document and train users, assist in rollouts, monitor security, work with integrations (APIs/REST), and participate in an on-call rotation.

Provide Tier 1-3 technical support for hardware, software, and networks in DoD LVC environments. Troubleshoot incidents, manage user accounts, install/configure systems, perform patching and maintenance, document tickets, ensure DoD cybersecurity compliance (basic STIGs), and collaborate with admins and cybersecurity teams to resolve escalations.

Provide intermediate desktop/laptop hardware and software support, troubleshoot and resolve end-user issues, manage tickets and IT inventory, install and image systems, create user accounts, support AV/conferencing, train users, and assist on IT projects and infrastructure tasks.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.