Top IT Support & Helpdesk Jobs in San Diego, CA

Contract IT Support Analyst to prepare computer hardware, image and install/configure software, deploy systems to desks, troubleshoot and fine-tune systems, and provide general local user support in San Diego. Approximately 40 hours/week, on-site, with some lab-software exposure considered a plus.

Provide Tier I technical support for Soft-Pak customers: troubleshoot and resolve hardware/software issues, assist with installation/configuration of Soft-Pak and third-party tools, manage password changes, document standard tasks, and learn basic IBM iSeries support. Maintain departmental procedures and strong customer communication.

Provide principal-level Windows systems administration for classified environments: manage Active Directory/GPOs, patching, backups, monitoring, incident resolution, configuration management, security compliance, documentation, and cross-team troubleshooting. Support multiple networks, ticketing systems, and perform hardware moves and after-hours work as needed while adhering to strict information security policies.

Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.

Provide high-touch technical support for a clinical AI platform, troubleshooting browser and audio/transcription issues, managing tickets from intake to resolution, escalating with reproducible steps, documenting patterns, and collaborating with engineering and client success to improve product and reduce support volume.

Manage and develop the global Technical Support team for THG products, handle escalations, coordinate with engineering/QA/sales, drive continuous improvement and product defect reduction, manage KPIs, budgets, training, audits, and global deployments, and support customers and field service engineers to resolution.

Lead and supervise DAI helpdesk operations for Naval Special Warfare financial users. Ensure SLA compliance, manage ticket resolution and escalations, produce reports and dashboards, oversee training, and drive process automation and continuous improvement.

Provide escalated deskside IT support: diagnose, prioritize, troubleshoot and resolve hardware/software and OS issues; log and manage incidents; follow change management; meet SLAs; work in rotating 24x7 shifts.

Provide on-site systems administration and network/security support for a US Navy client. Manage LAN/WAN, virtualization, VPNs, cloud models, system hardening, diagnostics, and IT security controls. Maintain DoD IAT Level II certification and active Secret clearance.

Administer, maintain, secure, and monitor NSWC enterprise IT systems and network infrastructure across on-premises, virtualized, and cloud environments. Implement patches and configuration changes, troubleshoot incidents, ensure DoD/Navy compliance, support virtualization and cloud migrations, and coordinate with government stakeholders and technical teams.