Top Customer Support Jobs in San Diego, CA

Provides remote support to participants regarding benefits and plan provisions. Handles inbound and occasional outbound calls, explains forms and options, completes transactions, researches questions, documents interactions, performs callbacks, and escalates issues when appropriate. Follows client procedures, privacy requirements, call metrics, and accuracy standards while maintaining professional service. Comprehensive virtual training is provided.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinate logistical details, communicate preferences, triage Zendesk requests, resolve client issues, and collaborate with internal teams. The role requires excellent communication, organization, confidentiality, prioritization, and adaptability while providing a high-touch client experience in a fast-paced remote environment.

Provide high-volume customer support to wellness businesses across chat, email, and Zoom. Own partner interactions from initial inquiry through resolution, troubleshoot scheduling, payment, migration, and integration issues, and collaborate with Product, Engineering, Onboarding, and Migrations. Maintain product expertise, prioritize multiple inquiries, meet service goals, identify process improvements, and advocate for partner feedback internally.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates requests when needed; and guides customers toward effective solutions. The role requires learning Jamf products, maintaining current technical knowledge, participating in training, and delivering empathetic, accurate customer experiences while working a fixed weekday schedule.

Entry-level claims representative responsible for investigating and evaluating minor-to-moderate claims, determining coverage, liability, and damages, communicating with customers, documenting investigations, managing claim statuses, and issuing authorized payments. The role includes training in claims handling, negotiations, settlements, diary management, and resolution procedures. Success requires strong customer service, organization, communication, analytical thinking, conflict resolution, and the ability to manage high claim volumes and frequent interruptions.

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Provides empathetic customer and agent support through inbound calls and email. Resolves inquiries involving web technical support, demographic updates, retirement pension plans, and transactional service requests. Researches issues, delivers one-call resolutions, manages escalations, coordinates with internal support functions, and maintains service and quality goals. Identifies customer experience improvements while navigating multiple systems and collaborating with stakeholders.

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.

Manages client experience service tasks involving student health insurance setup, waivers, eligibility, enrollment, customer support, data entry, ticket queues, payments, invoices, and discrepancy reconciliation. Communicates with schools, students, carriers, and third-party administrators; mentors team members; processes system updates; supports refunds and deposits; and ensures compliance with HIPAA and corporate policies.

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.