Serves as a customer service representative to handle requests from owners, board and vendors by responding with urgency, courtesy and professionalism.
• Receive and reply to homeowner calls, emails, correspondence and client requests in a timely manner.
• Greet and assist homeowners, vendors & guests in HOA office.
• Assist homeowners with gate access website, vehicle entry access and amenity access devices.
• Schedule amenity rentals.
• Schedule vendors and dispatch work to appropriate vendors.
• Process vendor invoices and credit card expense receipts.
• Act as a liaison between on-site staff and vendors as needed.
• Prepare and post necessary advisories to residents.
• Answer general or account questions.
• Process ARC applications, fees and deposits. Process ARC Deposit reimbursements.
• Prepare mailings as needed.
• Prepare and process homeowner email blasts.
• Purchases office and maintenance supplies as directed by management.
• Assemble Board packets.
• Create SOPs, reports and office manuals.
• Attend walkthroughs as requested.
• Assist Management with ARC distribution process.
• Review DAR (Daily Activity Report) daily and schedule respective corrective services.
• Return communications by phone or email as requested by Manager.
• Update Tek Control and C3 platform as necessary.
• Complete special projects assigned by Assistant or General Manager as needed.
• Assist management with housekeeping/maintenance supervision.
• Complete orientation with new homeowners.
• Assist committee members as necessary. Prepare committee orientation binders.
• Assist with new employee orientation and training.
• Update and monitor Manager’s appointment calendar daily.
• Communicate important updates and general information to Security daily.
• Assist management with correspondence preparation.
Compensation
$21–$25 per hour (direct experience highly considered)
Employment Type
Part-Time
Work Location
17623 Via Ambiente Rancho Santa Fe, CA 92067
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of company policies, procedures and forms.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
Education and Experience
• High school diploma or equivalent required. College level courses in business or hospitality preferred.
• HOA or industry related experience extremely helpful.
• Is committed to continual learning as evidenced by attendance at seminars or industry programs.
• Be well spoken to instill confidence in the residents as well as the public.
• Displays a community posture that well represents the vision of association.
Skills Required
- High school diploma or equivalent
- Proficient with Microsoft Word, Excel and Outlook
- Customer service and professional communication skills (phone, written, interpersonal)
- Experience updating/using Tek Control and C3 platform
- Ability to process vendor invoices, credit card receipts and ARC applications/fees/deposits
- Time management, prioritization, attention to detail, and teamwork
- HOA or industry-related experience
- College-level courses in business or hospitality
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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