Top Operations & Support Jobs in San Diego, CA

Conduct SOP adherence audits, test internal controls, analyze quality data and KPIs, document findings, support root cause analysis, create dashboards/reports, investigate escalations, and collaborate with business leaders on corrective actions and continuous improvement.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

Implement and optimize GTM systems across sales and marketing: integrate CRMs, automate lead generation/enrichment, build dashboards, support outbound campaigns, maintain data pipelines, and troubleshoot GTM tools to improve pipeline efficiency.

Serve as liaison between business and technical teams to optimize Salesforce CRM and Experience Cloud, gather and translate requirements into user stories, support integrations and enhancements, drive process and workflow improvements, and align system configuration with business needs to improve customer experience and enable data-driven decisions.

Lead backend employee benefits operations, managing carrier appointments, agency systems administration, data integrity, workflows, SLAs, and escalations. Drive project management for integrations, book rolls, and onboarding, deliver training and documentation, partner cross-functionally to improve processes and enable sales and account teams.

Partner with the founder and leadership team to build and run the company operating system: filter founder intake, convert ideas into decisions with owners and deadlines, run executive rhythm, close cross-functional work, build ClickUp/SOPs/knowledge systems, and implement AI-driven automations to increase founder leverage and ensure leaders reliably hit commitments.

Provide high-level administrative support to the CRO/President and CPO: manage complex calendars, plan executive meetings and offsites, coordinate travel and expenses, prepare executive presentations and correspondence, act as strategic gatekeeper for stakeholders, and track action items to ensure cross-departmental alignment between Revenue and Product.

Own and optimize Care Center website operations on Drupal, manage support queue and vendors, escalate and resolve complex technical issues, track KPIs, support online scheduling rollout and related digital projects (SEO, ORM, DAM).

Lead and manage the Information Systems department, directing design, implementation, maintenance, and security of IT systems. Develop technology strategy, enforce IT policies, manage budgets and vendors, mentor staff, align IT with business objectives, and drive operational efficiency and compliance.

Manage daily referral flow to partner law firms for the Central/Western US region; track compliance and case agreement records; support payment compliance and accounting communication; build progress reports; liaise with attorneys, intake teams, and partners; occasionally travel for partner visits.