Top Customer Support Jobs in San Antonio, TX

Lead and coach a 10–15 person contact center team servicing mutual fund and 529 accounts. Manage live-chat and voice channels, ensure quality, compliance, and performance goals, deepen customer relationships, and implement operational improvements. Coordinate licensing requirements and drive team adoption of processes to achieve efficiency and service standards.

Receive inbound French customer calls about HR policies, answer inquiries, resolve issues or route to caseworkers, record and track cases in a case management tool, and coach less experienced team members. Must pass background and drug screen.

Provide personalized customer support for product, app, and offer inquiries through email, chat, and social media. Resolve and escalate issues, maintain customer records, document interactions, recommend relevant products, and identify customer insights to improve support processes. The role requires strong communication, product knowledge, problem-solving, confidentiality, and proficiency with G Suite and Zendesk.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Supervises and develops customer service staff, monitors service quality and workflows, allocates resources across service channels, maintains procedures, resolves escalated inquiries, identifies process improvements, supports budgeting, and coordinates with other departments to improve customer satisfaction and operational efficiency.

Provides phone, chat, email, and portal support for EverHealth SaaS healthcare applications. Diagnoses application, workflow, and configuration issues; guides customers on best practices; documents interactions; escalates complex problems; collaborates with internal teams; contributes product feedback and knowledge-base content; and meets customer satisfaction, quality, productivity, and SLA goals.

Complete full customer support chat or email threads by copying both sides from beginning to end, answer one question about the outcome, and submit through the Kled app. This is remote, worldwide, independent contractor piecework with no interview or minimum hours. Accepted submissions are paid per conversation and licensed for commercial AI training.

Leads the Client Services Help Desk, managing support staff, service levels, escalations, production issues, client onboarding, training, reporting, and process improvements. Partners with Product, Technology, Infrastructure, Accounting, and Client Services teams to resolve marketplace and platform issues, conduct root cause analysis, maintain documentation, support system implementations, and coordinate operational initiatives. Ensures high-quality client support, team performance, operational efficiency, and business continuity across multiple online marketplaces.

Provide timely developer support for Supabase users across billing, implementation, optimization, and technical issues. Triage cases, guide users to documentation and code examples, monitor GitHub feedback channels, escalate issues, and identify tooling improvements. Reproduce bugs and create test cases when applicable. The role requires strong SQL and PostgreSQL knowledge, Linux and command-line proficiency, GitHub experience, excellent English communication, and at least three years of developer-support experience. This is a fully remote APAC weekend position with four 10-hour shifts.

Respond to customer inquiries through email, chat, and phone; provide accurate updates; track and resolve issues; escalate complex cases; maintain CRM and support records; identify recurring problems; and coordinate internal handoffs. The role emphasizes empathy, professionalism, organization, clear communication, and timely follow-through in a remote environment.