Top Customer Support Jobs in San Antonio, TX

Provide front-office support at a self-storage property: deliver customer service, manage transactions and leads, assist with sales and property operations, perform administrative tasks, maintain site appearance, and support the Property Manager through documentation, systems use, and team collaboration.

Serve as first point of contact for customers, investigate suspected fraud by analyzing transactions and records, gather evidence with internal/external teams, prepare detailed investigation reports, recommend actions, stay current on fraud detection techniques, and provide high-volume call customer service.

Participate in a 30-minute remote interview to describe daily customer support workflows in ServiceNow, walk through ticket management and features used, and provide feedback on pain points and workflow improvements.

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Leads the Customer Assurance department, setting service, quality, escalation, training, and workflow standards across live chat, email, and outbound communications. Manages staffing, performance, coaching, onboarding, documentation, KPIs, customer outreach initiatives, and resource allocation. Handles significant escalations, represents the department in cross-functional planning, and maintains accountability for team performance and customer interaction quality in a fully remote environment.

Serve as the primary liaison for providers by handling inbound/outbound calls, chats, emails, and voicemails; log and resolve issues, escalate when needed, report workflow/system problems, meet quality/productivity standards, and maintain HIPAA confidentiality.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Reviews student safety and mental-health alerts, contacts school administrators by phone, escalates sensitive issues, identifies trends, and contributes to support resources, training, and team projects. The role also assists with technical support tickets as needed. Success requires calm judgment, emotional intelligence, strong communication, protocol adherence, and dependable independent work in a fast-changing environment.

Provide timely and accurate customer support through phone, in-person, and online channels. Resolve routine and complex inquiries, complaints, transactions, and claims while educating customers on products and services. Document interactions, identify trends, escalate systemic issues, maintain service standards, and collaborate with business partners and sales representatives. The role may include benefit fair attendance, client meetings, quality assurance testing, and occasional overnight travel.