Top Customer Support Jobs in San Antonio, TX

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Act as the customer liaison for express lube services: write repair orders, develop estimates, verify warranty/contract coverage, communicate with technicians and customers, sell/communicate additional recommended services, and maintain customer records.

Support escrow team in opening orders, inputting closing statement data, preparing closing documents, managing disbursements, and communicating with customers. Interpret agreements, use office technologies, greet visitors, operate a multi-line phone system, monitor visitor access, and maintain appointment calendars to ensure smooth escrow closings and excellent customer service.

Provide remote customer support for top-tier brands: troubleshoot issues, manage transactions and cases, respond empathetically and accurately, uphold brand standards, and maintain customer data security while working 15–25 hours weekly.

Provide client service support to Financial Advisors, act as primary client contact, prepare and deliver accurate client materials, ensure compliance with policies, deepen client relationships by promoting banking offerings, and support day-to-day team activities and coverage.

Lead and coach a 10–15 person contact center team servicing mutual fund and 529 accounts. Manage live-chat and voice channels, ensure quality, compliance, and performance goals, deepen customer relationships, and implement operational improvements. Coordinate licensing requirements and drive team adoption of processes to achieve efficiency and service standards.

Provide warm, professional email and chat support for insurance clients, document case details, redirect claims, maintain accurate records, meet accuracy and turnaround benchmarks, and collaborate with internal teams to ensure excellent client service and timely resolution.

Receive inbound French customer calls about HR policies, answer inquiries, resolve issues or route to caseworkers, record and track cases in a case management tool, and coach less experienced team members. Must pass background and drug screen.

Provide front-office support at a self-storage property: deliver customer service, manage transactions and leads, assist with sales and property operations, perform administrative tasks, maintain site appearance, and support the Property Manager through documentation, systems use, and team collaboration.

Serve as first point of contact for customers, investigate suspected fraud by analyzing transactions and records, gather evidence with internal/external teams, prepare detailed investigation reports, recommend actions, stay current on fraud detection techniques, and provide high-volume call customer service.