Top Customer Support Jobs in San Antonio, TX

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Act as the customer liaison for express lube services: write repair orders, develop estimates, verify warranty/contract coverage, communicate with technicians and customers, sell/communicate additional recommended services, and maintain customer records.

Support escrow team in opening orders, inputting closing statement data, preparing closing documents, managing disbursements, and communicating with customers. Interpret agreements, use office technologies, greet visitors, operate a multi-line phone system, monitor visitor access, and maintain appointment calendars to ensure smooth escrow closings and excellent customer service.

Provide remote customer support for top-tier brands: troubleshoot issues, manage transactions and cases, respond empathetically and accurately, uphold brand standards, and maintain customer data security while working 15–25 hours weekly.

Provide client service support to Financial Advisors, act as primary client contact, prepare and deliver accurate client materials, ensure compliance with policies, deepen client relationships by promoting banking offerings, and support day-to-day team activities and coverage.

Lead and coach a 10–15 person contact center team servicing mutual fund and 529 accounts. Manage live-chat and voice channels, ensure quality, compliance, and performance goals, deepen customer relationships, and implement operational improvements. Coordinate licensing requirements and drive team adoption of processes to achieve efficiency and service standards.

Provide warm, professional email and chat support for insurance clients, document case details, redirect claims, maintain accurate records, meet accuracy and turnaround benchmarks, and collaborate with internal teams to ensure excellent client service and timely resolution.

Receive inbound French customer calls about HR policies, answer inquiries, resolve issues or route to caseworkers, record and track cases in a case management tool, and coach less experienced team members. Must pass background and drug screen.