Eidenconstruction is a customer-focused construction company supporting clients and partners across multiple regions. We’re committed to clear communication, reliable service, and a smooth experience from first contact through project completion.
Role OverviewAs a Customer Support Representative, you’ll be the first point of contact for customer questions and service requests. You’ll help resolve issues, provide accurate information, and ensure every interaction reflects our commitment to professionalism and care. This is a role suited to early-career candidates who are eager to learn and grow in a service-driven environment.
Key ResponsibilitiesRespond to customer inquiries via email, chat, and/or phone in a timely, professional manner
Provide clear updates on requests, next steps, and expected timelines
Log, track, and follow up on customer issues to ensure resolution
Escalate complex cases to the appropriate internal teams and coordinate handoffs
Maintain accurate records in support tools/CRMs and document common issues and solutions
Support service quality by identifying recurring problems and suggesting process improvements
Communicate with empathy and patience, especially in high-pressure or time-sensitive situations
Strong communication skills (written and verbal), with the ability to explain information clearly
Customer servicing mindset: attentive, solution-oriented, and committed to follow-through
Ability to stay organized, manage multiple requests, and prioritize effectively
Comfort working with basic digital tools (email, spreadsheets, ticketing systems) and learning new systems quickly
Any prior customer support, hospitality, retail, or administrative experience (including internships or part-time roles)
Experience working with customers across different time zones
Familiarity with ticketing systems or CRM tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus
Customers receive accurate, helpful responses and feel supported throughout the process
Requests are documented clearly and resolved efficiently with minimal rework
Escalations are handled smoothly with strong internal coordination
You consistently demonstrate professionalism, empathy, and ownership
Remote.
Skills Required
- Strong written and verbal communication skills
- Customer service-oriented, solution-focused mindset
- Ability to stay organized, manage multiple requests, and prioritize effectively
- Comfort with email, spreadsheets, ticketing systems, and learning digital tools
- Prior customer support, hospitality, retail, or administrative experience
- Experience working with customers across different time zones
- Familiarity with ticketing systems or CRM tools such as Zendesk, Freshdesk, or HubSpot
What We Do
Eiden Construction is a family-owned and operated construction company serving Oakdale and the surrounding Minnesota area. It handles commercial and residential construction, door and hardware installation, remodeling, carpentry, and renovations, including school renovations. Its work spans building, renovation, and installation services for local customers, and local listings also describe it as a general contractor and door-replacement provider to homeowners and businesses.
