Top Customer Support Jobs in San Antonio, TX

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.

Manage customer relationships and provide technical support in the Pulp & Paper industry. Ensure productivity and support growth opportunities. Monitor processes and report results.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

The Certificate Processor issues new and renewal certificates, provides customer service, processes documents, and communicates with stakeholders to deliver critical insurance information.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Conduct regular quality audits of calls, messages, and documentation; evaluate adherence to protocols; provide actionable feedback; identify patterns and gaps; verify SOP compliance; support performance and engagement initiatives to maintain high-quality operational workflows.

The role involves providing high-level customer service, updating patient accounts, monitoring requests, and assisting IT with access issues.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

Execute installation, operation, and performance qualification protocols for automated microbiology systems; write/revise SOPs and validation documents; support method qualification; document customer feedback; act as technical expert during sales; frequent onsite validation and customer engagements.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.