Top Customer Support Jobs in San Antonio, TX

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Handle inbound provider and member calls to resolve client-related and complex claims issues. Research appeals and benefit questions, locate network providers, partner with Benefit Consultants and Benefits teams, train and direct customer service staff, track client issues in systems, and support special projects.

Provide warm, professional email and chat support for insurance clients, document case details, redirect claims, maintain accurate records, meet accuracy and turnaround benchmarks, and collaborate with internal teams to ensure excellent client service and timely resolution.

Provide one-on-one support during scheduled sessions, operate and monitor program tools (training provided), encourage participants using positive practices, maintain accurate session notes, and create a welcoming, respectful environment.

Provide on-site travel booking and customer service for a military client: secure air, car, and hotel accommodations; ensure compliance with government travel regulations; manage queues, changes, cancellations, and client updates; research travel industry changes; and maintain professional customer service.

Provide compassionate inbound phone support to Medicaid dental members in a high-volume remote call center. Answer 40-60 calls daily, document interactions, research and escalate unresolved issues, collaborate with internal teams, maintain HIPAA confidentiality, and adapt to changing programs and business rules.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Make outbound and inbound calls to prospective patients, schedule and track assessments, document interactions in Salesforce, coordinate with referral sources and Onboarding Specialists, meet daily/weekly scheduling goals, perform quality assurance calls, and support team huddles and trainings.