Top Customer Support Jobs in San Antonio, TX

Handle high-volume inbound calls to provide account and card support, resolve customer issues, follow procedures, use multiple systems, escalate non-standard cases, and meet team goals in a fast-paced environment.

Provide internal branch support by taking inbound calls, resolving product and transaction questions, following policies to mitigate risk, escalating non-routine issues, and maintaining positive relationships with branch partners. Perform transactional tasks (wires, fiduciary account setup, official checks), update procedures, and support outage/time-sensitive communications.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Provide high-empathy support for gig workers via email, chat, and phone; manage Trust & Safety reports; identify product friction and collaborate with Product/Ops; create knowledge resources; and maintain fast, accurate queue management.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provide empathetic phone and email support to members, assist with onboarding and account setup, handle high-volume inbound calls, document interactions, and collaborate with team members to share best practices.

Provide end-to-end customer support via phone and digital channels, resolving complex policy, coverage, billing, and service issues. Use AI-guided tools and CRM systems, validate AI-generated summaries, document interactions per privacy and regulatory rules, escalate when needed, and contribute to process improvements and ongoing training.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.