Top Customer Support Jobs in San Antonio, TX

Supervises and develops Service Activation Representatives, overseeing daily operations, training, coaching, performance management, hiring, and customer complaint resolution. Ensures service quality, supports order processing and troubleshooting, retains lost sales, generates management reports, and coordinates with other departments to resolve customer issues. Requires five years of customer service or supervisory experience, four years of telephone, video, or high-speed data experience, and knowledge of cable, billing, products, and service troubleshooting.

Provide bilingual (Spanish/English) customer support for small business banking across phone, chat, text and video. Resolve moderately complex inquiries, follow policies to manage risk, promote digital tools, escalate non-routine issues, and meet call-center metrics in a fast-paced environment.

Handle high-volume inbound calls for credit card customers, resolve routine and complex inquiries, use multiple systems, follow procedures, and deliver empathetic, accurate service while escalating non-standard issues.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.

Provides advanced omnichannel technical support for enterprise restaurant clients. Troubleshoots POS hardware, financial transactions, API integrations, menu configurations, and third-party systems across phone, chat, and email. Manages case prioritization and backlog, communicates with restaurant and corporate stakeholders, de-escalates challenging situations, owns issues through resolution, collaborates with internal teams, and documents solutions. Requires independent judgment, strong organization, and the ability to learn a broad product suite.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.