Top Operations & Support Jobs in San Antonio, TX

Complete, review, and document realistic Airtable workflows for AI training. Create and manage bases, tables, views, fields, records, relationships, automations, forms, interfaces, and integrations. Demonstrate Airtable use across project, product, and business operations workflows; evaluate the realism and accuracy of instructions; and identify efficient information-management approaches.

Manage a complex nationwide portfolio of commercial casualty claims, particularly construction-related, contractor liability, New York Labor Law, and excess exposures. Responsibilities include coverage analysis, investigations, reserves, litigation strategy, negotiations, claim resolution, and collaboration with defense counsel, underwriting, legal teams, brokers, and insureds. The role requires maintaining adjuster licenses, monitoring claim trends, ensuring regulatory compliance, and providing technical expertise on complex claims.

Manages the Legal team’s operational infrastructure, including matter intake, contracting workflows, privacy rights requests, data mapping, equity administration, corporate records, legal technology, dashboards, and vendor relationships. Partners cross-functionally with Sales, Finance, Procurement, People, Security, IT, and Product to streamline processes, maintain audit-ready records, support merger integration, and identify opportunities for automation and AI-enabled improvements.

Provides product support, training, education, and advocacy for patients, study participants, clinicians, and staff using Cala Health medical devices. Builds customer relationships, documents interactions, handles escalations, serves as a product subject-matter expert, gathers patient feedback, supports emerging business models, and collaborates with marketing, product development, sales, and territory teams.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Reviews client-file and production-system data for accuracy, analyzes quality reports to identify trends and root causes, recommends improvements, supports quality-process implementation, and performs departmental operational support under direct supervision.

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.