Top Operations & Support Jobs in San Antonio, TX

Resolve and triage customer support tickets, monitor service queues, provide timely responses, escalate issues, and collaborate with sales, product, analysis, development, and QA teams. Support production smoke testing, identify recurring problems, maintain process and training documentation, and host meetings addressing product usage and technical challenges. The role requires strong communication, analytical problem-solving, attention to detail, prioritization, and end-to-end ownership.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Provides administrative and organizational support to management, including calendar and meeting coordination, communications, presentations, reports, travel and event planning, task tracking, research, and business project support. Handles confidential information and works independently in a fast-paced environment while coordinating with internal teams, partners, and clients.

Handles first-party homeowner property claims from investigation through resolution. Responsibilities include assessing liability and damages, interpreting policies, making coverage and payment decisions, managing claim workloads, communicating with policyholders, agents, contractors, and vendors, reviewing estimates and engineering reports, documenting claim files, and resolving complex claims up to $100,000. The role is fully remote within eligible U.S. states, with some travel required.

Provides general administrative support in a structural and civil engineering office, including tracking project deadlines and assisting with resource allocation. The role requires strong organization, attention to detail, initiative, communication, prioritization, teamwork, and familiarity with administrative processes and Microsoft Office. The position is hybrid in Dallas or Austin, Texas, or remote, with an expected hourly compensation range of $28.85 to $31.25 plus bonuses and benefits.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Performs follow-up communications with clients or stakeholders, schedules and confirms appointments, documents interactions, escalates issues to internal teams, and helps ensure timely resolution and customer satisfaction. Works within company processes and tools to track status and outcomes.

Processes commercial insurance policy lifecycle transactions in Applied EPIC, including new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier documents, and billing. Maintains accurate policy records, reviews documents and invoices, issues insurance certificates and identification cards, tracks production, meets service-level agreements, and achieves volume and quality targets in a high-volume environment.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Partner with business stakeholders to gather and document requirements, design workflows, support SDLC (Agile/Waterfall), create BRDs and test cases, perform minor system configuration, support QA/UAT, liaise with vendors, and help optimize mortgage loan lifecycle processes (Origination through Post-Closing).