Top Operations & Support Jobs in San Antonio, TX

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Leads the operating model for executive leadership cohorts and governance forums. Designs meeting processes, captures decisions, tracks actions, creates persona-based recaps, analyzes transcripts with AI-enabled tools, and improves accountability and execution. Partners with executives, Chiefs of Staff, engineering, productivity, and operations teams to align business rhythms, develop scalable workflows, enhance supporting platforms, and continuously improve organizational effectiveness.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

The Proposal Coordinator supports proposal processes, manages logistics, ensures compliance with federal requirements, and organizes proposal materials. Responsibilities include scheduling meetings, maintaining records, and aiding proposal development.

Manage day-to-day Salesforce administration, build and troubleshoot Flows, support DealHub CPQ, maintain reports/dashboards, enforce data governance, lead system improvements, manage deployments and sandboxes, develop Apex/Visualforce/LWC, and maintain integrations.

Provides general administrative support in a structural and civil engineering office, including tracking project deadlines and assisting with resource allocation. The role requires strong organization, attention to detail, initiative, communication, prioritization, teamwork, and familiarity with administrative processes and Microsoft Office. The position is hybrid in Dallas or Austin, Texas, or remote, with an expected hourly compensation range of $28.85 to $31.25 plus bonuses and benefits.

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Participate in a 30-minute remote interview to describe daily customer support workflows in ServiceNow, walk through ticket management and features used, and provide feedback on pain points and workflow improvements.

Join a 60-minute remote video interview to demonstrate daily workflows for frontline insurance claims adjusting or underwriting. Screen-share your primary workspace, walk through typical case handling, exceptions, decision-making, and discuss pain points and workarounds. No preparation required; session is guided and paid.

Participate in a paid 30-minute virtual interview to walk through daily support workflows, describe ticketing and helpdesk tools, identify bottlenecks and escalation processes, and suggest improvements to support technology stacks.

Lead end-to-end post-sales implementations of RapidSOS platform at emergency communications centers. Manage VoIP integrations, on-site hardware/software setup, testing, and technical troubleshooting. Coordinate with IT, telephony providers, and internal teams, travel frequently to customer sites, assess risks, and improve implementation playbooks.

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.