Top Operations & Support Jobs in Salt Lake City, UT

Provide concierge-level customer service to cycling customers through phone, chat, and email. Answer technical questions about bike components, fit, apparel, and gear; assist with product selection and bike builds; resolve order, return, shipping, and status issues; conduct follow-ups; and build customer relationships. The role requires extensive hands-on cycling knowledge, strong communication, multitasking, computer skills, schedule flexibility, and availability for weekends and evening shifts.

Administers dealer profit-sharing programs, supporting onboarding, documentation, reporting, payments, communications, reinsurance coordination, and program tracking. Serves as a primary contact for dealers and agents, maintains accurate records, prepares dashboards and statements, coordinates meetings and vendors, monitors milestones and performance trends, and supports process documentation and special projects.

Processes routine property and casualty insurance tasks using client, carrier, and agency management systems. Responds to customer inquiries, supports senior specialists and account managers, documents work, collaborates with offshore service teams, and meets quality, productivity, security, and service-level requirements.

Supervise customer service operations at parking facilities by greeting and assisting customers, helping with kiosk payments and online vouchers, directing vehicles, enforcing parking rules, maintaining clean work areas, reporting equipment or facility issues, and communicating with management. The role requires a flexible schedule, including nights and weekends, and may involve standing for extended periods and performing additional site-support duties.

Own and optimize Zuora billing and subscription-management operations, including workflow design, financial reporting, integrations, data flows, automation, and support for product and pricing changes. Partner with technical and business stakeholders, document system architecture and processes, communicate tradeoffs, and lead continuous improvement. The role requires strong quote-to-cash, billing-system design, SaaS operations, systems-design, and business-analysis experience, with SQL and data modeling as bonuses.

Participate in a 9–12-month management training program covering warehouse operations, sales, finance, safety, supply chain, and human resources. Receive hands-on branch experience, mentorship, and leadership development while preparing for Assistant Branch Manager, Branch Manager, or Operations Manager roles. Candidates must be willing to relocate for training and future promotions, with training split between two branch locations.

Participates in a 9–12-month management training program covering warehouse operations, sales, finance, safety, supply chain, and human resources. Receives hands-on training, mentorship, and leadership development while preparing for Assistant Branch Manager, Branch Manager, or Operations Manager roles. Trainees must be willing to relocate for training and advancement and develop expertise managing distribution operations.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Coordinates daily production and installation schedules with installers, vendors, subcontractors, customers, and internal departments. Communicates timelines, status updates, technical issues, and special requirements; manages work orders and scheduling changes; supports quality-control workflows; ensures products are delivered by deadlines; maintains accurate trade records; and uses computerized systems for tracking and troubleshooting.