PROFIT PARTICIPATION SPECIALIST

The Profit Participation Specialist is a client-facing role responsible for the day-to-day administration and coordination of our dealer profit-sharing programs, including retro, reinsurance, and dealer-owned warranty companies (DOWC). Reporting to the Director of Profit Participation, this role keeps onboarding, documentation, reporting, and dealer/agent communication running smoothly on a daily basis — serving as a dependable, responsive point of contact for dealers and agents. The Director sets program strategy, OKRs, and growth direction; the Specialist owns the administrative execution and daily operations that keep the program running against those goals. This is an execution- and detail-oriented role, ideal for someone who enjoys steady client contact, structured processes, and keeping many moving pieces organized and on track.

• Serve as the primary day-to-day point of contact for dealers and agents participating in profit-sharing programs, responding promptly and professionally to inquiries and requests.
• Support the Director in on-site and virtual business reviews by preparing materials, tracking follow-up items, and closing the loop with dealers and agents.
• Build and maintain strong, trust-based working relationships with dealers and agents through consistent, reliable communication.
• Field dealer and agent questions about statements, distribution timing, and program documentation, routing account-specific or calculation questions to Accounting.
• Manage the issuance and timely delivery of dealer payments due under profit share agreements once amounts are finalized by Accounting.
• Maintain organized, up-to-date records of dealer and agent communications, agreements, and program history.

• Manage day-to-day onboarding logistics for new dealers entering retro, reinsurance, and DOWC programs, including paperwork, entity setup coordination, and enrollment tracking.
• Prepare, distribute, and track required onboarding documentation and compliance forms, ensuring nothing falls through the cracks.
• Maintain accurate, current dealer and agent records in internal administrative and CRM systems.
• Coordinate scheduling and logistics for webinars, training sessions, and dealer meetings led by the Director.

• Support the Director in implementing new reinsurance treaties and program structures, coordinating documentation and administrative setup tasks.
• Coordinate with trustees, investment advisors, and third-party vendors to support day-to-day reinsurance program administration.
• Send monthly reinsurance cession statements and trust account statements to reinsurance companies, trustees, and other applicable parties on behalf of the team, and maintain organized storage of all issued statements.
• Support the formation and onboarding of new reinsurance companies, coordinating administrative setup tasks and required documentation.
• Maintain the database of reinsurance company partners, including personnel contacts and any changes or updates.
• Participate in and help coordinate calls and meetings with underwriters, trustees, and vendors.

• Monitor dealer participation status, program milestones, and outstanding action items, escalating to the Director as needed.
• Prepare routine performance reports and dashboards for dealers, agents, and internal stakeholders.
• Track key program metrics (e.g., enrollment status, loss ratios) and flag notable trends or issues to the Director.
• Review quarterly dealer profit share statements for non-production or slipping performance trends; proactively communicate with dealers and coordinate corrective action with the Director.

• Maintain and update standard operating procedures and reference materials for dealer/agent onboarding, records, and day-to-day program administration.
• Support the Director with special projects, event logistics, and other administrative tasks as needed.

• Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent experience.
• 2+ years of experience in a client-facing administrative, account management, or coordinator role; experience providing administrative support to insurance, reinsurance, or automotive F&I operations is a plus.
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple ongoing dealer relationships and deadlines simultaneously.
• Strong analytical and critical-thinking skills, with genuine curiosity and a willingness to ask questions and learn new systems and processes.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite; experience with dealer or policy administration systems is a plus.
• Ability to work collaboratively across sales, accounting, and operations teams.
• Willingness to travel occasionally (up to 10%) for dealer visits or company events.

An exceptionally supportive company culture that places people over profit.

Fair and competitive compensation.

Health insurance options with generous company contributions.

Dental and Vision coverage.

Life and Disability insurance (100% company paid + options for more!)

Competitive 401K matching.

Paid Time Off (PTO) and Paid Holidays.

Paid Volunteerism Time Off (VTO) to support your community.

Legal and Pet insurance options.

Free Roadside Assistance for your personal vehicle.

Tuition Assistance Program.

Ongoing professional training and development.

Employee incentive and recognition programs.

A state-of-the-art office building with outstanding features and amenities, including a free onsite fitness center, basketball court, game room with a bowling alley, and electronically adjustable workstations.

Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.

Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com, and www.alignsolarprotection.com

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.