Top Operations & Support Jobs in Salt Lake City, UT

Own complex Tier 2 customer cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product problems, and collaborate with Engineering. Candidates need either hands-on indirect tax experience or extensive experience mastering a complex customer-facing domain, plus SaaS support, research, data-querying, and technical communication skills.

Own complex Tier 2 customer support cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product issues, and partner with Engineering on fixes. Support team knowledge-sharing and process improvement. Candidates need either 2+ years of sales or indirect tax experience or 5+ years in complex customer-facing support or technical roles, plus SaaS support experience, research skills, strong written English, and SQL or similar query-tool familiarity.

Provides administrative support in a manufacturing plant by maintaining databases, spreadsheets, reports, paperwork, communications, and confidential information. Audits work for accuracy, supports departmental projects and plant initiatives, provides backup coverage, and prioritizes tasks with limited supervision while following safety, quality, and company policies.

Manages Samsung’s authorized service-location operations across the Sacramento region. Responsibilities include investigating escalations, monitoring support queues, improving SOPs, analyzing KPIs, preparing operational reports, supporting service partners, onboarding field staff, and coordinating with operations, training, engineering, and field teams. The role conducts site visits, drives corrective actions, ensures compliance with repair standards, and provides cross-functional technical and operational support. Travel may reach 80% and the role requires handling materials weighing up to 25 pounds.

Oversee operations for a large public-institutions client account, partnering with account leadership to drive growth, profitability, service excellence, resource planning, compliance, risk mitigation, and process improvement. Lead operational teams, monitor KPIs, manage budgets, coordinate stakeholders, and support client meetings. The role requires extensive commercial real estate and senior operations experience, strong financial and analytical skills, executive communication, and willingness to travel as needed.

Monitor ice arena access, lobby, rink activities, and patron safety during scheduled programming. Verify check-ins, payments, and waivers; enforce facility policies; assist customers; address conflicts; report hazards and equipment issues; and help maintain clean, organized common areas. The role is part-time, requires working independently in cold conditions, and requires First Aid certification and a criminal background check.

Provides part-time administrative and student services support at a university. Coordinates accommodated exams, maintains confidential records, assists with recruitment events and student inquiries, supports enrollment communications, schedules appointments, manages calendars, performs data entry, and helps with reports and process improvement while following ADA, Section 504, FERPA, and university policies.

Coordinates wealth-planning workflows for high-net-worth clients by managing intake, scheduling, deliverables, documentation, handoffs, and planning communications. Supports advisors and senior planners, tracks capacity and reporting, coordinates events, and ensures processes meet regulatory, fiduciary, and operational standards. The role handles planning logistics and workflow coordination rather than providing financial advice.

Provides Tier 2 desktop support for hardware, software, peripherals, printers, connectivity, accounts, enterprise applications, VDI, and endpoint environments. Responsibilities include troubleshooting Windows and Microsoft 365 issues, imaging and provisioning devices, software deployment, patching, backup enrollment, documentation, ticket management, and escalation. The role also supports device refreshes, hardware deployments, site activities, and endpoint reliability improvements while maintaining SLA and knowledge-management processes.

Administrative Assistant supports a timeshare sales floor by opening and closing the area, maintaining supplies and presentation, answering phones, assisting sales representatives, running reports, processing deals and payments, assigning inventory, coordinating contract processing, coding reservations, distributing surveys, and sending daily performance totals. The role requires accurate data entry, customer service, computer proficiency, multitasking, effective communication, and attention to detail.