Top Operations & Support Jobs in Salt Lake City, UT

Manage large collection operations and ensure timely collection of debts from customers.

Lead AMS functional teams supporting claims edit systems, own processes and metrics, manage staffing, training, SLAs, escalations, client and executive communication, drive process improvement and support sales/contract pipeline.

The Commercial Valuations Coordinator manages Floorplan inspections, assesses collateral risk, communicates with dealers, and supports operational integrity through process improvements in the Client Management team.

Provide expert customer service for complex fraud claims: investigate and resolve escalations, ensure compliance, de-escalate situations, guide peers, report trends, and recommend process improvements to enhance customer experience.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Process documents for electronic filing with the SEC EDGAR system, fulfill customer requests, research data, and ensure compliance with filing requirements.

The role involves owning market performance, driving operational health, conducting analyses to inform strategy, and collaborating cross-functionally to improve outcomes and marketplace efficiency.

As a Group Insurance Administrator, you will manage daily policy administration for group dental customers, ensuring data accuracy and compliance while handling various transactions and updates.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Lead and scale on-site field operations across warehousing, events, and retail. Manage Field Operations Managers and shift leads to ensure reliable staffing, on-site quality, incident management, and account health. Define commercial frameworks, build AI-enabled tooling and monitoring with Product/Data/Engineering, and recruit, onboard, and develop shift lead talent to sustain performance at scale.