Top Operations & Support Jobs in Salt Lake City, UT

Provides Level 2 software application support to customers through multiple channels, analyzing problems, identifying root causes, documenting workarounds, configuring software, and meeting SLAs. The role escalates complex issues, mentors offshore support staff, maintains knowledge-base content, supports product improvements, produces reports, and collaborates with Engineering and DevOps. Weekend coverage is required, with weekday rest days.

Provides technical support for corporate, property, and satellite-office users nationwide. Installs and configures computers, operating systems, software, peripherals, and network connections; diagnoses and resolves hardware, software, networking, printer, and end-user issues; supports employee onboarding; and responds to service requests through email, phone, and other electronic channels.

Executes and monitors payment operations across deposit products, including ACH processing, settlement, ledger reconciliation, exception resolution, fraud monitoring, and issue escalation. Analyzes operational processes and payment data, recommends improvements, supports automation initiatives with Product and Engineering, tracks performance metrics, and maintains process documentation. The role also partners with banks, Finance, Compliance, Customer Service, and other teams to resolve payment issues and improve operational accuracy and efficiency.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Morgan Stanley’s 16-week paid Return to Work program in Sandy supports experienced professionals returning after at least two years away from the workforce. Participants begin January 18, 2027, receive training, mentorship, and professional development, and are placed in roles aligned with their expertise. Related opportunities include Financial Services Representative and Client Success Manager positions.

Own complex Tier 2 customer cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product problems, and collaborate with Engineering. Candidates need either hands-on indirect tax experience or extensive experience mastering a complex customer-facing domain, plus SaaS support, research, data-querying, and technical communication skills.

Own complex Tier 2 customer support cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product issues, and partner with Engineering on fixes. Support team knowledge-sharing and process improvement. Candidates need either 2+ years of sales or indirect tax experience or 5+ years in complex customer-facing support or technical roles, plus SaaS support experience, research skills, strong written English, and SQL or similar query-tool familiarity.

Provides administrative support in a manufacturing plant by maintaining databases, spreadsheets, reports, paperwork, communications, and confidential information. Audits work for accuracy, supports departmental projects and plant initiatives, provides backup coverage, and prioritizes tasks with limited supervision while following safety, quality, and company policies.

Welcomes and directs visitors, vendors, clients, and customers; manages incoming calls through a multi-line switchboard; performs clerical tasks including typing, filing, and mail distribution; reserves and maintains conference rooms; and provides administrative support while maintaining professional communication and appearance.

Manages Samsung’s authorized service-location operations across the Sacramento region. Responsibilities include investigating escalations, monitoring support queues, improving SOPs, analyzing KPIs, preparing operational reports, supporting service partners, onboarding field staff, and coordinating with operations, training, engineering, and field teams. The role conducts site visits, drives corrective actions, ensures compliance with repair standards, and provides cross-functional technical and operational support. Travel may reach 80% and the role requires handling materials weighing up to 25 pounds.