Senior Director, Account Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: As the Senior Director, Account Operations in the Public Institutions sector, you will be responsible for overseeing the operational aspects of a large key client account, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations.

This role will be onsite 5 days/week at our client's site in Salt Lake City, UT.

What your day-to-day will look like:

• Partner with the Account Director to develop and implement operational strategies to support account growth and profitability
• Assist to oversee day-to-day operations of a key client account, ensuring service excellence
• Collaborate with cross-functional teams to streamline processes and improve efficiency
• Monitor key performance indicators (KPIs) and align with the Leadership Team to provide strategic improvement process
• Conduct risk assessments and develop mitigation strategies for account operations
• Lead resource planning and allocation to meet client demands and project timelines
• Facilitate communication between internal teams and client stakeholders
• Identify and implement process improvements and cost-saving initiatives
• Ensure compliance with regulatory requirements and industry standards
• Manage and mentor operational teams, fostering a culture of continuous improvement
• Participate in client meetings and presentations to address operational concerns and opportunities

Desired or preferred experience and technical skills:

• Experience in managing large-scale client accounts or projects
• Knowledge of facility management industry trends, challenges, and regulatory landscape
• Familiarity with project management methodologies (e.g., Agile, Lean, Six Sigma)
• Understanding of industry technology and its process implementation
• Experience with enterprise resource planning (ERP) systems and data analytics tools
• Proficiency in financial modeling and budgeting for complex accounts
• Knowledge of supply chain management
• Familiarity with quality management systems and risk management frameworks
• Experience with client relationship management tools and techniques

Required Skills and Experience:

• Bachelor’s degree in business administration or related field; MBA or advanced degree preferred
• Minimum of 10 years of experience in the commercial real estate industry, with at least 5 years in a senior operational role
• Proven track record of successfully managing large, complex client accounts or programs
• Strong understanding of distributed portfolio management, its business processes and operational challenges
• Excellent leadership and team management skills
• Superior analytical and problem-solving abilities
• Outstanding communication, executive presence and presentation skills
• Ability to influence and negotiate at senior levels, both internally and with clients
• Demonstrated experience in driving operational excellence and process improvements
• Proficiency in data analysis and performance metrics
• Strong financial acumen and experience in budget management
• Strong understanding of real estate and facility management technology applications
• Adaptability to work in a fast-paced, dynamic environment
• Willingness to travel as required for client meetings and site visits

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.