Top Customer Success Manager Jobs

Serve as the primary customer advocate to build strategic relationships, drive product adoption and retention using data insights, lead QBRs, identify expansion opportunities, execute employer communication strategies, collect product feedback, and collaborate with product and sales to deliver ongoing customer value.

Lead onboarding and implementation of Brightmine products for new and existing customers. Deliver online and occasional in-person training, match customer role data to Brightmine taxonomy, troubleshoot support issues, drive data-driven engagement, maintain account plans and records, and provide customer trend insights to improve processes and product adoption.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Manage a portfolio of strategic enterprise customers (7–9 accounts) as the primary post-sale owner. Drive adoption, retention, renewals, expansions, and measurable business outcomes through executive engagement, business reviews, and cross-functional delivery. Champion customer feedback to influence product and create advocates for case studies and references.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Manage a portfolio of strategic enterprise customers through onboarding, adoption, renewal, and expansion. Drive retention and growth by building executive relationships, delivering training and demos, leveraging Salesforce and customer health metrics, identifying expansion opportunities, and collaborating cross-functionally to advocate for customer needs and influence product roadmap.

Manage a scaled enterprise CSM portfolio (70-85 accounts, $3.5M ARR) to drive retention, adoption, expansion, and renewals. Operate in a GTM pod, run executive reviews, mitigate risk, use AI and automated plays to scale, and maintain strong account hygiene in Vitally.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

Own a strategic portfolio of Department of War customers to drive deep adoption, value realization, account health, and renewals. Build stakeholder relationships, create and execute success plans, monitor usage and risks, run executive updates, and coordinate internally to remove blockers and identify expansion opportunities. Serve as the internal voice of the customer and ensure mission-aligned outcomes.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

Develop and nurture relationships with enterprise customers, collaborate with sales, monitor customer health scores, and advocate for customer needs within the business.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

As a Senior Customer Success Manager, you will manage enterprise customers, drive procurement success, and improve customer engagement by providing guidance and education on Zip's platform.

The Senior Customer Success Manager will manage a portfolio of clients, drive customer success on the Zip platform, and act as a trusted advisor to enhance procurement efficiency.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

Manage a portfolio of strategic enterprise accounts, drive product adoption, renewals and expansion, build executive relationships, create account plans, surface product feedback, and use data/analytics to mitigate churn and identify growth opportunities.

The Senior Customer Success Manager drives customer value and retention through technical solutions, onboarding, and relationship management, ensuring customers realize the full value of AppsFlyers platform while collaborating with various internal teams.

Own a portfolio of customer accounts from post-onboarding through renewal, driving retention, expansion, and adoption. Proactively monitor account health, run regular check-ins and business reviews, coach customers on outbound best practices, document account plans in CRM, escalate blockers, provide product feedback, mentor CSMs, and meet retention and expansion targets. Support occurs during customer business hours (generally 8am-5pm CT).

Lead strategic relationships for a portfolio of enterprise clients, driving adoption, growth, and escalation resolution across Pacvue and retail media platforms. Develop account plans, create scalable playbooks, translate client feedback to Product/Engineering, mentor peers, and deliver analytics-driven recommendations. Own end-to-end customer experience and improve processes to scale outcomes across markets and products.

Own post-onboarding relationships for enterprise clients, act as trusted advisor, drive adoption and measurable outcomes, run executive reviews, monitor customer health, identify risks and opportunities, develop success plans, surface ROI and impact stories, and collaborate cross-functionally to support renewals and expansion.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Lead post-sale success for public-sector B2B SaaS customers: develop and execute success plans, run technical demos and trainings, manage renewals and upsells in Salesforce, mentor and support CSMs, run webinars and user groups, monitor customer health and drive retention and adoption.

Lead customer success for financial clients by maintaining high engagement, coaching users on Kpler terminal, Excel add-in, API and integrations, uncovering upsell opportunities, aligning client goals with product, maintaining Salesforce records, improving CS processes and documentation, and liaising with Sales, Product, and Engineering to maximize customer value.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.