Top Customer Success Manager Jobs

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Manage a portfolio of strategic enterprise customers to drive adoption, retention, expansion, and measurable business outcomes. Serve as a trusted advisor to executive stakeholders, create and execute success plans, lead executive reviews, identify risks and expansion opportunities, and coordinate cross-functional teams to deliver value and advocacy for the Demandbase platform.

Provide multi-channel (phone, email, chat, text) customer support for buyers and sellers, triage and resolve issues, coordinate handoffs, build Help Center content and support tooling, track recurring problems and share insights, and help define customer success processes and documentation.

Own onboarding, rollout, and renewal processes for enterprise customers using Coder. Drive adoption, remove blockers, monitor health and usage, surface product feedback, identify expansion opportunities, and coordinate with Sales, Support, and Product to meet customer outcomes.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

Own the full account lifecycle for enterprise biopharma customers: onboard and implement the platform, drive adoption and retention, run QBRs, identify expansion, triage product feedback, and resolve technical issues by coordinating with Engineering.

Manage a book of complex enterprise and API customers: run QBRs, own renewals, handle escalations, influence product/engineering, build CS templates/processes, and drive expansion and operational improvements.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Own a book of strategic B2B SaaS customers to drive product adoption, retention, renewals, and expansion. Act as trusted advisor to executives, manage escalations, forecast renewal/expansion outcomes, identify growth opportunities, and collaborate across Sales, Product, and Support to improve customer ROI and outcomes.

Manage a portfolio of enterprise customers to ensure adoption, retention, and expansion. Build executive relationships, conduct business reviews, troubleshoot escalations, track performance metrics, influence product strategy, mentor junior CSMs, and support cross-functional initiatives to drive customer value and reduce churn.

Serve as the primary customer advocate to build strategic relationships, drive product adoption and retention using data insights, lead QBRs, identify expansion opportunities, execute employer communication strategies, collect product feedback, and collaborate with product and sales to deliver ongoing customer value.

Lead onboarding and implementation of Brightmine products for new and existing customers. Deliver online and occasional in-person training, match customer role data to Brightmine taxonomy, troubleshoot support issues, drive data-driven engagement, maintain account plans and records, and provide customer trend insights to improve processes and product adoption.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Manage a portfolio of strategic enterprise customers (7–9 accounts) as the primary post-sale owner. Drive adoption, retention, renewals, expansions, and measurable business outcomes through executive engagement, business reviews, and cross-functional delivery. Champion customer feedback to influence product and create advocates for case studies and references.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Manage a portfolio of strategic enterprise customers through onboarding, adoption, renewal, and expansion. Drive retention and growth by building executive relationships, delivering training and demos, leveraging Salesforce and customer health metrics, identifying expansion opportunities, and collaborating cross-functionally to advocate for customer needs and influence product roadmap.

Manage a scaled enterprise CSM portfolio (70-85 accounts, $3.5M ARR) to drive retention, adoption, expansion, and renewals. Operate in a GTM pod, run executive reviews, mitigate risk, use AI and automated plays to scale, and maintain strong account hygiene in Vitally.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

Own a strategic portfolio of Department of War customers to drive deep adoption, value realization, account health, and renewals. Build stakeholder relationships, create and execute success plans, monitor usage and risks, run executive updates, and coordinate internally to remove blockers and identify expansion opportunities. Serve as the internal voice of the customer and ensure mission-aligned outcomes.

Develop and nurture relationships with enterprise customers, collaborate with sales, monitor customer health scores, and advocate for customer needs within the business.

As a Senior Customer Success Manager, you will manage enterprise customers, drive procurement success, and improve customer engagement by providing guidance and education on Zip's platform.

The Senior Customer Success Manager will manage a portfolio of clients, drive customer success on the Zip platform, and act as a trusted advisor to enhance procurement efficiency.

Manage a portfolio of strategic enterprise accounts, drive product adoption, renewals and expansion, build executive relationships, create account plans, surface product feedback, and use data/analytics to mitigate churn and identify growth opportunities.

The Senior Customer Success Manager drives customer value and retention through technical solutions, onboarding, and relationship management, ensuring customers realize the full value of AppsFlyers platform while collaborating with various internal teams.