Brightmine has been providing HR solutions since 2002, empowering organizations to build successful workforces and create a purposeful workplace for all. We provide expert insight and practical tools to help organizations achieve greater efficiency, reduce risk, and increase employee engagement. Today, we are delivering smarter data analysis tools and cutting-edge technology to support future demands on HR in an increasingly digital world. You can learn more about Brightmine product portfolio through the following link: https://www.brightmine.com/us/
About our Team:The Customer Success & Delivery team sits at the heart of the Brightmine business and plays a critical role in proactively ensuring customer success across the Brightmine user base. The team works closely with Sales, Growth, Data Operations, and other internal stakeholders to deliver a seamless onboarding experience while supporting Brightmine’s vision of an inclusive, people-focused culture where ambition, curiosity, and new ideas are encouraged.
About the Role:Reporting into the Customer Success & Delivery Leadership Team, the Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers. This role ensures customers have a positive onboarding experience by delivering efficient, timely implementations tailored to customer needs.
You will work closely with New Business, Customer Growth, and other Customer Success & Delivery team members to support customers during the early stages of their subscription. By developing a strong understanding of each customer’s requirements, you will help ensure successful product adoption and a smooth transition to ongoing account management.
Responsibilities
Support customers by delivering seamless onboarding and executing a customer engagement strategy that drives account success and retention for the US reward product.
Deliver online and occasional in-person training sessions to enhance user understanding and product adoption, with a focus on utilization of data and understanding market data available.
Help customers to determine which positions and functions may be similar in an organization. Assist in the support of customer provided role information (including job descriptions and specifications/competencies) and match this to the Brightmine data job matching taxonomy
Provide regular updates to the Customer Success & Delivery and Data Operations Leadership Teams on account status, plans, and next steps.
Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints.
Problem solve and troubleshoot for customers in a repeatable manner while supporting helpdesk inquiries and ensuring proper user access.
Maintain accurate records of all customer engagement activities.
Provide key insights on customer trends to support process and product development.
Develop and maintain clear account plans aligned with customer needs and goals.
Requirements:
Proven experience delivering world-class customer service including, delivering training to customers or internal teams.
People-oriented with excellent listening and interpersonal skills.
Commercial acumen and strong time management.
Ability to build and maintain strong relationships with internal and external stakeholders.
Highly motivated and proactive team player, able to operate autonomously and in an agile fashion
Technical & Analytical Qualifications:
Ability to explain complex ideas clearly and simply to a non-technical audience
Experience of working with semi complex datasets or payroll data - knowledge of and involvement in job evaluation or job levelling processes is a plus
Intermediate or advanced Excel skills
Experience in Compensation and Benefits a plus
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected].
Please read our Candidate Privacy Policy.
Primary Location Base Pay Range: New York, NY $71,000 - $118,300.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Proven experience delivering world-class customer service and training to customers or internal teams
- Strong listening and interpersonal skills
- Commercial acumen and strong time management
- Ability to build and maintain strong relationships with internal and external stakeholders
- Highly motivated, proactive team player able to operate autonomously and agilely
- Ability to explain complex ideas clearly to a non-technical audience
- Experience working with semi-complex datasets or payroll data
- Intermediate or advanced Excel skills
- Knowledge of and involvement in job evaluation or job levelling processes
- Experience in Compensation and Benefits
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
-
Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
-
Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
.jpg)
