Top Customer Success Manager Jobs

As a Customer Success Manager at Cyvl, you'll manage customer relationships throughout the lifecycle, driving adoption, renewal, and expansion while leveraging AI tools and data analytics to achieve customer success.

Own onboarding, adoption, and renewals for a portfolio of AEC enterprise accounts. Build executive and project-level relationships, track account health and usage, identify expansion opportunities, lead implementations, and feed customer insights into product and sales strategy to protect and grow ARR.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

Manage a portfolio of enterprise customers to ensure adoption, retention, and expansion. Build executive relationships, conduct business reviews, troubleshoot escalations, track performance metrics, influence product strategy, mentor junior CSMs, and support cross-functional initiatives to drive customer value and reduce churn.

The Senior Customer Success Manager will drive measurable customer outcomes, scale success through AI and automation, and own the full customer lifecycle, while building processes and frameworks for the Customer Success team.

The Senior Customer Success Manager will lead customer relationships, drive engagement, provide actionable insights, and ensure client satisfaction with Similarweb's platform, focusing on achieving positive business outcomes.

As a Senior Customer Success Manager, you will build long-term client relationships, provide insights for business goals, drive platform engagement, and mitigate churn risks while developing expertise across Similarweb's product offerings.

The Customer Success Engineer ensures customer satisfaction and adoption of the Selector platform through support, guidance, and collaboration with the customer's teams.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage a book of 15–25 health system and provider accounts from onboarding through renewal. Drive adoption via tailored success plans and EHR-workflow training, protect and expand revenue through churn risk monitoring and upsell identification, advocate customer needs into the product roadmap, build relationships across clinical and IT stakeholders, and report ROI through quarterly business reviews tied to utilization, outcomes, and cost metrics.

Lead Bigabid's customer success efforts in Korea: onboard clients, manage and optimize programmatic ad campaigns, drive retention and upsell, provide reporting and advocacy, and inform product and sales strategy to grow APAC business.

Lead strategic client relationships for enterprise accounts, drive product adoption and commercial outcomes, coordinate cross-functional teams for delivery, monitor performance metrics, support renewals and upsell, and represent client needs to influence product and service improvements. Travel for client meetings and events as needed.

Manage a portfolio of small & medium hospitality customers post-sale to drive adoption, retention, renewals and expansion of Amadeus solutions. Serve as primary contact, analyze usage, recommend optimizations and revenue/marketing strategies, collaborate with Sales and Product, and deliver value-driven materials to achieve financial targets and customer outcomes.

The Customer Success Manager maintains post-sale relationships, drives product adoption, manages renewals, and identifies upsell opportunities while collaborating with internal teams for customer satisfaction.

Serve as the single point of accountability for Signature Success Plan customers, driving adoption of Salesforce and Tableau, delivering strategic advisory, tracking usage metrics, conducting enablement and quarterly reviews, managing technical health and incidents, leveraging AI agents and prompt-engineering basics, escalating complex issues, and aligning deliverables to ensure renewal and expansion.

Own enterprise customer relationships to drive platform adoption, align usage to business outcomes, lead renewals and expansion, operationalize scalable CS processes, run executive business reviews, influence product roadmap with customer feedback, and coordinate onboarding and enablement to ensure long-term value and retention.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Strategic, customer-facing role managing a portfolio of strategic accounts to drive onboarding, adoption, value realization, and expansion of HPE as-a-service solutions. Build customer success plans, act as trusted advisor and escalation point, coordinate cross-functional teams, support upsell/cross-sell, and deliver measurable business outcomes. Role carries quota, requires Eastern/Central hours coverage and occasional domestic travel (~10-15%).

Manage and grow client relationships by proactively guiding adoption of services, monitoring satisfaction, coordinating internal teams, driving retention and expansion, delivering proposals/renewals, and escalating/resolving client issues. Advocate client needs and document best practices to support measurable outcomes.

Manage and grow B2B client relationships by understanding client goals, driving adoption and retention, coordinating internal teams, monitoring satisfaction, addressing risks, producing proposals/renewals, and advocating client needs to deliver measurable outcomes and long-term value.

The Senior Customer Success Manager is responsible for maintaining relationships with strategic customers, ensuring product success, and delivering customer engagement to drive revenue retention and growth.

Manage a portfolio of strategic legal customers for Centellic's Law.com products to drive adoption, retention, engagement, and expansion. Lead onboarding, QBRs, executive reviews, success plans, and cross-functional advocacy while monitoring customer health and supporting renewals and upsell opportunities.

Manage a portfolio of 5-10 accounts (including enterprise) to drive adoption, renewals, and expansion of Modulate products. Serve as trusted advisor, lead trials/POCs, collaborate with sales/product/engineering, deliver data-driven recommendations and presentations, and ensure excellent customer experience and onboarding.