Top Customer Success Manager Jobs

The Senior Customer Success Manager will act as a strategic partner for fintech clients, guiding them in onboarding, integrating, and maximizing the use of BitGo's digital asset solutions, while ensuring customer satisfaction and engagement through strong relationship management.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

Manage a portfolio of strategic enterprise accounts, drive product adoption, renewals and expansion, build executive relationships, create account plans, surface product feedback, and use data/analytics to mitigate churn and identify growth opportunities.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Lead post-sales enterprise accounts to drive adoption and expansion of Strategy's cloud-native platform and Semantic Layer (Mosaic). Act as technical advisor, develop customer roadmaps and KPIs, run QBRs, enable engineering and BI teams, monitor telemetry to mitigate risks, and partner with Product, Engineering, and Sales for renewals, upsells, and product advocacy.

As a Senior Customer Success Manager, you will manage enterprise customers, drive procurement success, and improve customer engagement by providing guidance and education on Zip's platform.

The Senior Customer Success Manager will manage a portfolio of clients, drive customer success on the Zip platform, and act as a trusted advisor to enhance procurement efficiency.

Own a strategic portfolio of Department of War customers to drive deep adoption, value realization, account health, and renewals. Build stakeholder relationships, create and execute success plans, monitor usage and risks, run executive updates, and coordinate internally to remove blockers and identify expansion opportunities. Serve as the internal voice of the customer and ensure mission-aligned outcomes.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

Develop and nurture relationships with enterprise customers, collaborate with sales, monitor customer health scores, and advocate for customer needs within the business.

The Senior Customer Success Manager will ensure customer adoption of Workato's Intelligent Automation Platform, develop relationships, provide technical expertise, and mentor the CSM team while focusing on retention and growth.

Lead post-sale success for public-sector B2B SaaS customers: develop and execute success plans, run technical demos and trainings, manage renewals and upsells in Salesforce, mentor and support CSMs, run webinars and user groups, monitor customer health and drive retention and adoption.

Lead customer success for financial clients by maintaining high engagement, coaching users on Kpler terminal, Excel add-in, API and integrations, uncovering upsell opportunities, aligning client goals with product, maintaining Salesforce records, improving CS processes and documentation, and liaising with Sales, Product, and Engineering to maximize customer value.

Manage a portfolio of enterprise and strategic accounts to drive adoption of NodeZero. Onboard clients, act as trusted advisor, identify risks and upsell opportunities using usage data, conduct QBRs, relay customer feedback to product teams, and secure renewals.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

The Senior Customer Success Manager will manage customer relationships, oversee pilot implementations, and collaborate with engineering to fulfill customer needs while building foundational processes for customer success.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.

Act as a trusted advisor for strategic federal accounts to drive retention, expansion, adoption and satisfaction. Lead onboarding for complex accounts, execute renewal and expansion strategies (MEDDPICC), monitor health metrics, resolve escalations, advocate customer needs internally, mentor CSMs, and collaborate cross-functionally to deliver measurable outcomes.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

The Enterprise Customer Success Manager will manage a portfolio of ecommerce clients, ensuring they achieve product adoption and long-term success with AI-enabled workflows and support operations optimization.

The Senior Customer Success Manager at Allego drives customer adoption and usage of the Allego platform, ensuring satisfaction and promoting expansion through strong relationship management and project oversight.