Top Customer Success Manager Jobs

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Customer Success Manager is responsible for managing a portfolio of accounts, focusing on customer retention, product adoption, and satisfaction within a SaaS healthcare compliance platform.

Lead strategic customer success for large enterprise accounts: build C-level relationships, drive adoption and renewals, execute success plans and SBRs, coordinate cross-functional teams, surface product feedback, and identify expansion opportunities to maximize customer value.

Own end-to-end onboarding for mid-market SaaS customers: run kickoffs, workshops, and trainings; manage multiple concurrent onboardings; coordinate Sales, Support, Product and Account teams; build onboarding curriculum and playbooks; measure success against time-to-value, onboarding within 90 days, working sessions, documented use-case wins, and CSAT.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

The Senior Customer Success Manager at xSuite fosters customer relationships, supports product transition, presents solutions, and coordinates sales efforts.

Lead post-sale customer relationships for a healthcare AI platform, drive adoption and outcomes, coordinate enterprise EHR integrations, onboard and support clinical and operational teams, and act as a strategic partner to reduce rehospitalizations.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

As a Senior Customer Success Manager, act as a strategic partner for enterprise clients, driving retention, expansion, and aligning adoption paths with business goals through collaborative efforts across several teams.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

The Sr. Customer Success Manager for Federal will develop customer relationships, ensure satisfaction, drive results and manage interactions with federal agency clients. This role involves understanding government compliance and delivering innovative solutions to meet client needs, requiring strong communication and problem-solving skills.

Manage a book of 15-20 enterprise accounts, drive adoption and renewal, analyze customer usage, and foster strong relationships to enhance customer success.

Lead strategic enterprise customer relationships to drive adoption, retention, expansion, and measurable business outcomes. Act as trusted advisor to executive stakeholders, create and execute success plans, run executive reviews, influence customer roadmaps, coordinate cross-functional teams, mitigate risk, and drive process and operational improvements while mentoring peers and advocating for customers.

The Customer Success Manager will drive customer engagement, onboarding, and satisfaction, while ensuring contract renewals and helping clients succeed with Augment's products.

The Enterprise Customer Success Manager at Flip will drive customer relationships, optimize product performance, and support implementations for clients primarily in healthcare or ecom/retail sectors.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

The Client Success Manager maintains client relationships, monitors account health, prevents churn, and identifies upsell opportunities within existing clients. Responsibilities include conducting business reviews and ensuring client satisfaction.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

The Customer Success Manager will nurture client relationships, monitor service quality, collaborate with Account Executives, and ensure accurate accounts management.

Manage the customer lifecycle for top-tier B2B clients, create success plans, collaborate with sales and marketing, strategize learning initiatives, and ensure product adoption and value for clients.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.