Top Customer Success Manager Jobs

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Manage a portfolio of strategic enterprise accounts to drive adoption, retention, renewals, expansion, and advocacy. Identify risks and opportunities, run business reviews and workshops, coordinate cross-functional resolution, generate upsell revenue, and advise customers on best practices and product roadmap.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

The Senior Customer Success Manager at Relo Metrics manages a portfolio of clients, enhancing client satisfaction, retention, and revenue growth while collaborating across teams to optimize product use.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

As a Senior Customer Success Manager, you will manage a portfolio of Mid-Market and Enterprise customers, ensuring their success through onboarding, implementation, and relationship management. You'll drive measurable outcomes, identify opportunities for expansion, and provide valuable insights to influence product development.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

Drive enterprise customer adoption and retention for Cognigy by delivering strategic guidance on conversational and generative AI solutions. Conduct discovery, define success metrics, run executive business reviews, coordinate implementations, craft proposals, and collaborate with sales and technical teams to expand accounts and ensure ROI and advocacy.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

The Customer Success Manager will engage and manage utility customers, driving value and expansion through strong relationships and industry expertise. Responsibilities include onboarding, support, and collaboration across teams to ensure customer success and retention.

The Associate Customer Success Manager supports customer engagement, product adoption, and satisfaction, while learning Verint solutions and advocating for customer needs.

The Customer Success Manager will handle Enterprise Multi-Site accounts in the Hospitality sector, focusing on revenue growth, value realization, and strong customer partnerships while managing relationships across hotel brands and corporate offices.

The Customer Success Manager will manage SLED accounts, ensuring customer satisfaction and retention while identifying upsell opportunities and supporting sales operations.

As a Customer Success Manager, you'll guide clients in adopting Harvey's AI solutions, manage relationships with mid-market clients, and drive engagement while ensuring customer satisfaction and value from the technology.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Customer Success Manager manages a portfolio of accounts, driving customer success in compliance workflows and identifying growth opportunities while maintaining data integrity and stakeholder relationships.

The Customer Success Manager will manage customer relationships, oversee onboarding, analyze success metrics, and collaborate with teams to enhance service delivery.

The Customer Success Manager supports Avero's customers in the hospitality sector by driving engagement and product adoption, managing onboarding, and fostering customer relationships to achieve desired outcomes.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Manage end-to-end relationships for enterprise advertisers: drive renewals and expansion, optimize campaigns on the Vibe platform, translate performance into actionable recommendations, and feed customer insights into product and analytics to improve outcomes and retention.

The Senior Customer Success Manager will manage enterprise accounts post-launch, ensuring value realization, driving renewals, and leading strategic relationships across multiple stakeholders in a fast-paced environment.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

The Senior Customer Success Manager will manage relationships with enterprise clients, support onboarding, lead projects, and enhance team productivity in the healthcare sector.

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.