Top Tech Jobs & Startup Jobs in Rochester, NY

Serves as the strategic training, performance, workforce readiness, and knowledge management partner for operations. Diagnoses capability gaps, develops onboarding and readiness programs, supports technology and workflow changes, improves knowledge governance, and partners with Operations and Quality to address performance trends, errors, audit findings, and risks. The role leads cross-functional initiatives and applies learning technologies, Microsoft 365, and AI-enabled tools within broker-dealer and registered investment adviser operations.

Supports training, workforce capability, operational readiness, performance improvement, and knowledge management for HTK Operations. Designs and delivers blended learning, onboarding, assessments, job aids, communications, and performance support. Coordinates training for technology and workflow changes, maintains knowledge governance, analyzes performance and compliance trends, and manages stakeholder initiatives. The role requires extensive instructional design, facilitation, financial-services operations, regulatory, and broker-dealer or RIA experience, along with proficiency in Microsoft 365, Articulate 360, and AI-enabled tools.

Build, operate, and improve Kubernetes platforms, cloud infrastructure, CI/CD pipelines, and delivery workflows supporting security services. Manage infrastructure as code, Helm charts, GitOps, releases, observability, networking, secrets, and vulnerability remediation. Troubleshoot production systems, participate in on-call rotations, document procedures, and collaborate with development and security teams in an Agile environment.

The Associate Director will help build and lead a global agriculture finance initiative focused on sustainable, deforestation-free food systems. Responsibilities include developing strategic initiatives, leading complex projects, negotiating agreements, coordinating with global teams and external partners, and engaging financial institutions, investors, and agribusiness stakeholders. The role requires sophisticated financial, economic, analytical, communication, and project management expertise, with emphasis on scaling innovative finance solutions for conservation and climate goals.

Own end-to-end product design for complex mortgage workflows, from customer discovery and usability testing through high-fidelity Figma designs. Partner with Product and Engineering, create intuitive AI-native experiences, build scalable design system assets, design data-dense interfaces, and advocate for accessibility. Balance craft, correctness, and delivery speed while shaping product direction for high-stakes financial software.

Coordinates administrative operations for country programs, including office support, facilities, travel, logistics, procurement, inventory, asset management, vendor liaison, records, and emergency response purchasing. Maintains compliance with organizational standards, donor requirements, local regulations, and internal controls. Collaborates with program, supply chain, HR, and partners to resolve issues, improve processes, support events and visitors, reconcile records, and strengthen knowledge management. Requires English and Spanish proficiency, strong organizational skills, and willingness to travel up to 50%.

Manages data center vendor procurement and delivery activities, including obtaining quotations, negotiating terms, coordinating kickoff and status meetings, monitoring timelines, validating testing and turnover documentation, coordinating patching and end-to-end testing, and updating installation, acceptance, and circuit records for billing accuracy.

Deliver and facilitate new-hire, professional, and leadership training programs through virtual and in-person methods. Develop multimedia learning materials, assess training effectiveness, coach employees, address performance gaps, and collaborate with leaders to align learning initiatives with organizational goals. The role also supports continuous improvement through adult-learning principles, data-driven insights, and emerging training technologies, while occasionally serving as an interim manager for new hires.

Leads GTM finance for global partnerships, advising senior leadership on marketplace strategy, ecosystem monetization, partner incentives, forecasting, budgeting, and investment decisions. Builds financial models, measures partner ROI and unit economics, evaluates commercial structures, manages accruals, and delivers executive reporting. Partners cross-functionally with Sales, Legal, Accounting, RevOps, Marketing, Data Engineering, and GTM Systems to improve profitability and automate reporting.

Provide proactive executive support to two R&D vice presidents, including complex calendar and priority management, domestic and international travel, expense reporting, offsite and event planning, internal communications, and team liaison responsibilities. The role requires sound judgment, discretion, strong organizational skills, cross-functional collaboration, and the ability to support strategic initiatives in a fast-paced technology environment.

Leads Developer Evangelism across North and Latin America, setting regional strategy, managing and mentoring Developer Evangelists, building developer community engagement, and partnering with Marketing, Product, Sales, and other teams. Owns program success through metrics, stakeholder communication, cross-functional collaboration, and initiatives that improve developers’ experience with Twilio products. The role is remote in the US and includes approximately 10% travel.

The Procurement Director will design and implement procurement strategy, policies, and procedures; own the source-to-pay lifecycle; manage sourcing, RFPs, contracts, vendors, and onboarding; and lead cost-saving initiatives. The role establishes procurement workflows, systems, reporting, approval controls, and performance metrics while partnering with Legal, IT, and business leaders. It requires progressive procurement experience, strong negotiation and vendor management skills, analytical ability, and experience scaling a procurement function.

Provides Canadian payroll tax services for assigned customers, managing daily cases, customer communications, tax remittances, and year-end T4, T4A, Releve 1, and Releve 2 activities. Researches and resolves multi-jurisdiction payroll tax issues, supports escalations, maintains service-level and quality targets, safeguards confidential data, and collaborates with internal teams to stabilize service delivery.

Process U.S. and Canadian wage garnishment payment files, refunds, reissues, checks, and EFT disbursements. Generate reports, validate payment releases, respond to customer tickets, resolve payment issues, and provide payment history while meeting service-level agreements. The role requires payroll and garnishment knowledge, attention to detail, customer service, effective communication, and proficiency with Microsoft Office. Workday, Salesforce, and TaxEx experience is preferred.

Leads the strategy, operations, and scaling of Calendly’s customer support function. Oversees multi-channel support delivery, develops high-performing teams, establishes performance metrics, manages budgets and vendors, and handles escalations. Partners with Customer Success, Product, Engineering, and Sales to improve customer experience, workflows, automation, self-service, and product feedback processes.