Top Tech Jobs & Startup Jobs in Rochester, NY

Build and maintain dbt data models, design BI dashboards and reports (Count and other tools), and deliver merchant/issuer analytics. Partner with GTM and product teams to translate data into actionable insights, improve data quality, and lead technical investigations to scale analytics infrastructure.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Provide Level 2 Windows-focused NOC support: administer and harden Windows servers, troubleshoot OS/Active Directory/connectivity issues, monitor systems, remediate incidents, manage software/agents, produce reports, maintain documentation, and train Level 1 analysts.

Provide Level 2 Windows-focused NOC systems administration for development, test, and production servers: re-imaging, patching, GPO configuration, OS hardening, AD and connectivity troubleshooting, monitoring and proactive remediation, software/agent management, incident remediation with root cause analysis, reporting, documentation, and training/runbook creation for Level 1 analysts.

Qualify inbound leads and proactively outbound to target enterprise accounts to build qualified pipeline. Collaborate with Account Executives, Marketing, Sales Ops, and Partners; use Salesforce and prospecting tools to track activity, personalize outreach, and progress accounts through the buying journey. Attend events as needed and support ABM/demand generation efforts to drive opportunities into the sales pipeline.

Manage a portfolio of SaaS customer renewals, partnering with AEs and CSMs to forecast, negotiate, produce quotes, identify risk and expansion, and drive on-time renewals and retention while collaborating with finance, legal, and deal desk.

Own and build full‑stack, growth-focused product experiences across the funnel (acquisition, activation, retention, monetization). Ship experiments, measure outcomes with analytics, iterate, and establish reusable infrastructure while collaborating with product, design, and data teams. Drive technical execution and lead end-to-end growth initiatives in a remote, product-led SaaS environment.

Lead complex IT initiatives across application development, infrastructure, cybersecurity, and data platforms while collaborating with various stakeholders.

Build end-to-end AI-powered video creation features across frontend and backend: implement rich multimedia interfaces, LLM-powered conversational experiences, integrate third-party AI APIs, deploy production-ready systems, and optimize performance and reliability.

Design, build, and deploy production-ready agentic AI and multi-agent systems to automate enterprise workflows. Integrate agents with enterprise platforms (APIs, OAuth2, webhooks), prototype solutions, implement guardrails and observability, and deliver scalable automation primarily for marketing operations. Collaborate with clients and cross-functional teams, provide technical leadership, and produce reusable integration and orchestration patterns.

Lead strategy, optimization, and delivery of learning technology solutions (ALM/LMS). Translate business needs into technical requirements, manage roadmaps, drive platform enhancements, administer Adobe systems, and coordinate stakeholders, Product, and Engineering to deliver scalable learning experiences on time.

Lead CaptivateIQ's customer advocacy, community, and Voice-of-Customer programs. Build case study and reference processes, manage G2/review strategy and customer Slack community, run CAB and customer engagement programs, synthesize VoC for Product/PMM/Sales, and partner with Demand Gen, Customer Success, and RevOps to drive install-base growth and expansion.

Drive revenue growth within provider markets by identifying, engaging, closing new business, and upselling existing clients. Build strategic relationships, lead complex contract negotiations, manage pipeline/CRM, respond to RFPs, meet revenue and retention targets, and travel frequently to territory locations.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Lead messaging, positioning, and go-to-market for core AI-native security products. Drive product launches, sales enablement, demand generation content, customer research, and analyst/customer-facing evangelism to accelerate pipeline and revenue.

The Sales Development Representative will initiate contact with potential clients, identify needs, and qualify leads, aiming to meet sales targets while collaborating within a sales team.